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coldfire
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Joined: Oct 18, 2006
Posts: 4
Location: Ontario, Canada

PostPosted: Wed Oct 18, 2006 11:32 pm    Post subject: When RTP300 is ON can't use internet/network on certain PC Reply with quote Back to top

1. location: Ontario, Canada
2. ISP: Bell (Sympatico High Speed)
3. speeds: see Voip test below...
4. Modem make and model: SpeedStream 4200
5. Type of Vonage adapter used: RTP300
6. Setup of Network: Modem---->Netgear FR114P Router(WAN port: from modem, LAN ports: PC1,PC2,PC3,TEW-432BRP)---->Trendnet TEW-432BRP Wireless Router(LAN ports:PC4, PC5, RTP300)---->Vonage Adapter RTP300 (WAN port:from TEW-432BRP)
- The subnet is 192.168.15, FR114P has DHCP server enabled, the other routers have DHCP and what not disabled. To get the RTP300 to work like it is, i had to set it to static IP, change router IP to 192.168.2.3, and did Clone Mac Address (don't ask me why. the Vonage line could not connect, until i found this solution on the internet and it works).
7. Issues: Well i have experienced LOTS of issues. I had first lots of problems with dropped calls. Calls would last about 5 minutes, then the line just went blank. I had the RTP300 connected directly to the modem at first. Talking with Vonage support got me nowhere, but in the end i realized the RTP300 is a piece of junk (i hate it, really), and it was actually dropping my PPPoE connection every 5 minutes. so, i changed it to my current config and only get dropped calls every now and then (yay). i still have a problem of the line not always being connected (sometimes when people call it goes straight to voicemail).

anyways, the biggest issue right now: for whatever wierd reason, if i have the RTP300 ON, meaning my Vonage service is on, on a certain PC on my network all internet and network traffic to/from that computer does not work (or will barely work for a second). if i unplug/turn off the RTP300 it works fine again. i have tried changing the IP address on the computer, and also connecting it at different routers/ports, but it's the same problem. it only happens on that one computer, every other computer is fine.

8. Voip Test (done with RTP300 turned off):
Speed test statistics
---------------------
Download speed: 1642128 bps
Upload speed: 419920 bps
Quality of service: 81 %
Download test type: socket
Upload test type: socket
Maximum download pause: 209 ms
Average download pause: 7 ms
Minimum round trip time to server: 127 ms
Average round trip time to server: 223 ms

Voip test statistics
--------------------
Jitter: you --> server: 21.8 ms
Jitter: server --> you: 10.6 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 7
Estimated MOS score: 3.8


I can post any other system/network settings if needed. Any help is appreciated, thanks!
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NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Thu Oct 19, 2006 9:52 am    Post subject: Reply with quote Back to top

Check the RTP300 to see if MAC Address Clone is turned on. I'd be willing to bet that you turned it on for some reason, and the MAC address the RTP300 is giving out is the same address as the PC it's now fighting with.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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coldfire
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Joined: Oct 18, 2006
Posts: 4
Location: Ontario, Canada

PostPosted: Thu Oct 19, 2006 1:50 pm    Post subject: Reply with quote Back to top

well i checked the MAC clone address and sure enough it was the same as the one on the PC that was having the problem. thanks a lot for that, i don't know why i didn't spot that when i initially did the MAC clone.

i originally turned it on because i couldn't get the RTP300 to work behind the other routers, and i saw a post saying that Vonage customer support had recommended 192.168.2.3 for router IP and MAC address clone when using the RTP300 in this configuration.

i turned off MAC clone, and the phone still seems to be working. so, my original issue when i was trying to get the RTP300 to work behind my other routers was most likely due to the fact that it was on the same subnet as my network. for whatever reason, it needs to be on a different subnet than the rest of your network.

now if only i could get rid of the dropped calls and connection issues Sad
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NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Thu Oct 19, 2006 1:59 pm    Post subject: Reply with quote Back to top

Your dropped calls and bad audio may be due to the fact that the RTP300 is sitting behind two NAT routers, which isn't exactly ideal. Now that the RTP300 isn't cloning MAC addresses, it should be able to sit anywhere on your network. Try giving it a "promotion" and moving it up to the Netgear instead of the Trendnet, and see if that helps.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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coldfire
New Forum Member
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Joined: Oct 18, 2006
Posts: 4
Location: Ontario, Canada

PostPosted: Thu Oct 19, 2006 3:23 pm    Post subject: Reply with quote Back to top

like i mentioned, things were actually much worse when i had the RTP300 as the primary router. the main problem with the phone now is that sometimes it is not connected (can't make/receive calls).

the reason i have it on the trendnet router and not the netgear is because the 3 PCs connected to the Netgear all transfer a lot of data between each other (one is an HTPC and acceses the other two PCs for media). if i seperate them across routers it slows the HTPC access down.

i might try moving all the 3 PCs to the trendnet, and then swapping whatever is on the trendnet right now to the netgear. hopefully that will help.

another thing i suspect is that at any given moment there is at least 1 bittorrent client running (usually 3). could it be that i am just overloading my internet connection?
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NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Thu Oct 19, 2006 3:28 pm    Post subject: Reply with quote Back to top

BitTorrent will do it, unless you have your QoS very well configured and have a router that can handle the load well.

You may also want to read up on this - you may be able to consolidate down to one network by simply using your access point as an access point, and not as a router. The RTP300 can also act as a switch in addition to being a Vonage device. See Option 3:

http://vonage.nmhoy.net/tworouters.html

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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