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navydavy2001
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PostPosted: Thu Oct 19, 2006 4:29 pm    Post subject: Reply with quote Back to top

"we cannot expect people to understand the cultural/language differences with open arms."

Yes we can. It's called a "job requirement." If a company wants to hire me, and the condition is that I must speak Tagalog, then that's a job requirement. If a company wants to hire someone to support a primarily English speaking service, and a condition of hiring is an understanding and ability to use that language, then that's a job requirement. Why is it so hard to understand that in order to provide effective customer service, you must tailor your support system to the customer base?

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stardust
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Joined: May 30, 2006
Posts: 143

PostPosted: Thu Oct 19, 2006 4:41 pm    Post subject: Reply with quote Back to top

hold your horses dave. what im merely stating is that you have to respect these people's differences. true, they aren't super efficient w/ their grammar, but also true that you can at least understand half of their words.(at least i do)
as you have said - one of the requirements is to speak decent english - regardless of the accent issues, its still english right? and its not that they arent aware of these issues.

i dnt know, i may be naive, but they are nice people..
peace. Very Happy
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navydavy2001
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PostPosted: Thu Oct 19, 2006 5:06 pm    Post subject: Reply with quote Back to top

I would never say anything is wrong with the people. Their just people trying to hold down jobs, just like the rest of us, and feed their families. I'm sure they are very nice as well.

However, who I hold accountable is Vonage itself. If their idea is to improperly train or unefficiently staff the Customer Sevice division, then they will sow the seeds of their own destruction. Many a company has died simply because people stopped calling, people stopped buying, people stopped referring friends and such.

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tWiZzLeR
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Joined: Mar 18, 2006
Posts: 17
Location: Ohio

PostPosted: Thu Oct 19, 2006 8:33 pm    Post subject: Reply with quote Back to top

navydavy2001 wrote:
I would never say anything is wrong with the people. Their just people trying to hold down jobs, just like the rest of us, and feed their families. I'm sure they are very nice as well.

However, who I hold accountable is Vonage itself. If their idea is to improperly train or unefficiently staff the Customer Sevice division, then they will sow the seeds of their own destruction. Many a company has died simply because people stopped calling, people stopped buying, people stopped referring friends and such.


Very well put NavyDavy2001, I agree!
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EzCo
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Joined: Jul 21, 2005
Posts: 533
Location: Southeastern PA

PostPosted: Thu Oct 19, 2006 9:21 pm    Post subject: Reply with quote Back to top

navydavy2001 wrote:
I would never say anything is wrong with the people. Their just people trying to hold down jobs, just like the rest of us, and feed their families. I'm sure they are very nice as well.

However, who I hold accountable is Vonage itself. If their idea is to improperly train or unefficiently staff the Customer Sevice division, then they will sow the seeds of their own destruction. Many a company has died simply because people stopped calling, people stopped buying, people stopped referring friends and such.


Can't agree with you more. Bravo Zulu Davy.

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navydavy2001
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Joined: May 26, 2005
Posts: 1125
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PostPosted: Fri Oct 20, 2006 1:15 am    Post subject: Reply with quote Back to top

EzCo wrote:
navydavy2001 wrote:
I would never say anything is wrong with the people. Their just people trying to hold down jobs, just like the rest of us, and feed their families. I'm sure they are very nice as well.

However, who I hold accountable is Vonage itself. If their idea is to improperly train or unefficiently staff the Customer Sevice division, then they will sow the seeds of their own destruction. Many a company has died simply because people stopped calling, people stopped buying, people stopped referring friends and such.


Can't agree with you more. Bravo Zulu Davy.


Man, it's been too long since anyone has given me a BZ. It still feels good. Very Happy

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skin06
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Joined: Aug 27, 2006
Posts: 120
Location: Cheshire, UK

PostPosted: Fri Oct 20, 2006 3:55 am    Post subject: European Reply with quote Back to top

That would explain the inability to recognize a sarcastic, political wisecrack.

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Thank you for that comment, I suppose with u being American nobody can beat your sense of humour and sarcastic political wisecracks, your just so good!!!
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stardust
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Posts: 143

PostPosted: Fri Oct 20, 2006 3:37 pm    Post subject: Reply with quote Back to top

i rest my case. Wink
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skin06
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PostPosted: Fri Oct 20, 2006 5:02 pm    Post subject: fancy Reply with quote Back to top

ooooh Fancy.
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