Help Desk app can't pass through router

Posts: 3 · New Forum Member Joined: Oct 17, 2006 Posts: 3

Hi, I am trying to use help desk vnc. It listens to port 443. I then send a client piece that calls my ip and uses port 443 as well.

I have forwarded this port on the router to point to my local ip.

I can't for the life of me get it to work. The application worked fine when I went comcast>linksys but.... comcast>motorola won't work for me.

It is a motorola VT2442

any suggestions are quite welcome lol....
Vonage router is set up as dhcp, my local computer is set to a static ip because it kept changing when I would reboot the router in attempts to fix the issue.

How do I allow packets to pass through?
I do have a bunch of linksys's so If I can make the Vonage router stupid and forward phone ports from a linksys, that would work as well I suppose.

thanks
Nigel

Posts: 3 · New Forum Member Joined: Oct 17, 2006 Posts: 3

ahhck. I can't believe I did not think of this earlier. I can simply go comcast>linksys and then forward some ports to the Vonage router and simply use it for the phone line(no ethernet).

I should likely be doing that anyway. Said motorola is a bit dodgy IMO.

I would still like to get to the bottom of this. It could effect a range of things aside from my help desk app.

thanks
N.

I guess I should ask what ports I forward for the phone to work but I am sure I can track that down somewhere....

Posts: 476 · Posted: Wed Oct 18, 2006 9:14 am Post subject:

Nigellew wrote:

I guess I should ask what ports I forward for the phone to work but I am sure I can track that down somewhere....

You shouldn't have to forward any ports to the Vonage ATA.