International faxes

Posts: 1 · New Forum Member Joined: Oct 16, 2006 Posts: 1

I am considering a switch from my phone company to Vonage, but am concerned about any problems Voip have with faxing overseas from the U.S. to Japan. I need to fax there on a daily basis for my business.

Is anyone knowledgeable of how reliable this service is regarding faxes overseas?

I would be using our Earthlink (Time Warner Cable) High-speed internet connection.

Thank you

-Squiggles

Posts: 260 · Posted: Mon Oct 16, 2006 10:07 pm Post subject:

There is a separate forum devoted to fax.

http://www.vonage-forum.com/forum9.html

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

I haven't seen anything specifically on overseas fax, but if you read through the forum you'll see that a number of people have some difficulties even when the call is within the US. A number of others, myself included, have never had any problems. My advice is to order Vonage and try it for awhile before making a full committment to it.

Posts: 260 · Posted: Tue Oct 17, 2006 6:57 pm Post subject:

Reducing the fax speed from 14.4 kbps to 9600 bps will help.

Posts: 253 · Vonage Forum Master Joined: May 23, 2006 Posts: 253

by the way,
what's the model name and number of your fax machine??

because the configuration of fax machines are
highly required Cry

Posts: 172 · Vonage Forum Master Joined: Apr 19, 2006 Posts: 172

Yep best way is to try Vonage since anyway you will be given a 30 day money back guarantee although actual testing that would be given to you would only be more or less 20 days (this is minus the days the Vonage adapter will be sent to you)...If you'll encounter problems call tech support if still it wont work then cancel it before you've consumed the trial period so you won't be charge with a disconnection fee and will be refunded of your start-up cost fee. Smile

Posts: 4 · New Forum Member Joined: Oct 30, 2006 Posts: 4

thanks for the site.

Posts: 4 · New Forum Member Joined: Nov 21, 2006 Posts: 4

Squiggles wrote:

I am considering a switch from my phone company to Vonage, but am concerned about any problems Voip have with faxing overseas from the U.S. to Japan. I need to fax there on a daily basis for my business.

Is anyone knowledgeable of how reliable this service is regarding faxes overseas?

I would be using our Earthlink (Time Warner Cable) High-speed internet connection.

Thank you

-Squiggles

Don't.

I used one of two Vonage lines for faxing. I fax daily to just about everywhere in the world - almost exclusively internationally. I've racked up a substantial Vonage bills for 1 minute calls as a result of failed faxes. My success rate is only about 25%. I had followed all the suggestions, low baud - I used a prehistoric brother fax which reportedly does well on Vonage - I had the bandwidth setting maxed on Vonage. All PCs were disconnected from the LAN to ensure max bandwidth as faxes are so hard and SLOW on Vonage. For security reasons the PCs are firewalled away from the Vonage router so the router can not reserve bandwidth (yes, i don't trust Vonage's security) - hence I disconnected them to fax)

I am now in the process of closing all my Vonage services. I finally lost patience with paying for their failures and requested credits on all these 1 minute calls, after hearing nothing back for weeks, dealing with the web support ""staff"" they use - who seem to kick out random canned responses to get rid of the customer as quick as possible was hell. I called Vonage and was told that the credits would likely be denied as it was not a "dedicated fax line". They were willing to steal $40, so I am pulling $200 a month in business from them.

Another reason to NOT use Vonage for international faxes - it's very slow, you have to set a low baud rate. Slow = Longer. Longer = More Expensive.

Between that, the nickel and diming (stealing), the atrocious support, and the company's questionable future, I strongly recommend you do not go for it. After all the hassle, it is not cheaper.

Cian Mad