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djacks
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Joined: Apr 14, 2005
Posts: 2

PostPosted: Mon Oct 16, 2006 9:27 pm    Post subject: Anonymous Call Rejection Reply with quote Back to top

This old chestnut has done the rounds now for well over a year and I wonder just how long we will have to wait for this feature to ever arrive.

I contacted Vonage support and got the standard canned email answer from their "Level2 support"...

"In response to your email, at this time we do not have an available
date to offer in regards to releasing the Anonymous Call Rejection
feature"

This is the stock answer that has been given for the past year.
I wonder when Vonage will actually sit up and listen to their customers - the folks that pay their wages.
Question
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EzCo
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Jul 21, 2005
Posts: 533
Location: Southeastern PA

PostPosted: Mon Oct 16, 2006 9:59 pm    Post subject: Reply with quote Back to top

I hear your frustration regarding ACR, but I don't think it's really necessary to start another thread about it.

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djacks
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Joined: Apr 14, 2005
Posts: 2

PostPosted: Mon Oct 16, 2006 10:50 pm    Post subject: Reply with quote Back to top

I was simply letting folks know that I contacted Vonage "Customer" support TODAY and got that response..

If Vonage were to turn around and state that they have no intention of providing the feature that would be far preferable than simply stringing their customers along.

Due to their response and lack of concern over their customers, it seems the best thing I could do is vote with my feet.

Maybe when they start to lose customers in droves for lack of customer focus, maybe they will then do something..
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dheiy
Vonage Forum Master
Vonage Forum Master


Joined: May 23, 2006
Posts: 253

PostPosted: Tue Oct 17, 2006 8:51 am    Post subject: Reply with quote Back to top

haha..!!!
i think they're too busy with their
unresolved problems!!! kiddin.!!

it'll be there in the future, perhaps..!!!
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