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SebM Posted:
Hi, I'm having
trouble port
forwarding. I've
entered the
correct ports and
ip...
In The Forum:
Vonage
Topic:
Port forwarding problem!!
On Nov 22, 2009 at 04:00:05
Steve48 Posted:
Now I'm confused.
It sounds as if
you have the new
Linksys working.
But now you want...
In The Forum:
Vonage
Topic:
DSL>VONAGE>Linksys
On Nov 21, 2009 at 23:32:59
TonyIn Posted:
First thank you.
Vonage tells me to
call my ISP for
help to set up a
router. My
ISP(AT&T)...
In The Forum:
Vonage
Topic:
DSL>VONAGE>Linksys
On Nov 21, 2009 at 20:54:01
Taha Posted:
I was able to host
Warcraft 3 games
WITHOUT the vonage
receiver. I port
forwarded...
In The Forum:
Vonage
Topic:
Warcraft 3 Hosting - Please help
On Nov 21, 2009 at 20:06:18
trekologer Posted:
Quest is the one
to port your
number back. If it
was ported without
your permission,...
In The Forum:
Vonage
Topic:
Vonage "Ported" my Home Phone Number Without My Pe
On Nov 21, 2009 at 15:32:26
TonyIn Posted:
AHHHHHHHHHH...
In The Forum:
Vonage
Topic:
DSL>VONAGE>Linksys
On Nov 21, 2009 at 15:09:32
dore00011 Posted:
Hi, Join the
world recognized
MBBS program in
Ukraine. You
can now earn...
In The Forum:
Forum Suggestions - Comments
Topic:
mbbs in ukraine
On Nov 21, 2009 at 07:07:29
Steve48 Posted:
Since the setup
modem>Vonage is
working, the
Vonage unit must
be set up to
handle...
In The Forum:
Vonage
Topic:
DSL>VONAGE>Linksys
On Nov 21, 2009 at 04:44:18
Steve48 Posted:
You can't just
plug in the old
one and go, but
you can register
the new one on
line...
In The Forum:
Vonage
Topic:
Have a new adapter, is there a 800 #
On Nov 21, 2009 at 04:22:17
rjanda Posted:
Thank you
ScottZ013, your
input is much
appreciated. FYI I
did check all my
credit...
In The Forum:
Vonage
Topic:
Vonage "Ported" my Home Phone Number Without My Pe
On Nov 21, 2009 at 03:55:04

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Reporting Vonage customer support personnel
Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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otaku
Vonage Forum Evangelist
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Joined: Feb 02, 2005
Posts: 318
Location: Orlando, FL
PostPosted: Mon Oct 16, 2006 9:59 am    Post subject: Reporting Vonage customer support personnel Reply with quote Back to top
I spoke with someone today in the technical support advanecd queue, Kari (ID 21445) who was extremely rude and combative and unhelpful. He constantly denied my problem, saying it wasn't possible. He refused to transfer me to a supervisor or anything.

Is there a place that I can report him? I feel pretty powerless since there doesn't appear to be an obvious way to go over customer support's head and report this sort of thing.

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otaku
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Feb 02, 2005
Posts: 318
Location: Orlando, FL
PostPosted: Mon Oct 16, 2006 10:08 am    Post subject: Re: Reporting Vonage customer support personnel Reply with quote Back to top
I just called the Executive Response Team at 732-528-2600...we'll see if this helps.

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GraysonPeddie
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Vonage Forum Senior


Joined: Feb 04, 2005
Posts: 142
Location: Tallahassee, FL 32310
PostPosted: Mon Oct 16, 2006 10:11 am    Post subject: Reply with quote Back to top
I'm sorry you are having problems with Customer Support and needed to be criticized for rudeness and combativeness.

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dheiy
Vonage Forum Master
Vonage Forum Master


Joined: May 23, 2006
Posts: 253
PostPosted: Tue Oct 17, 2006 8:57 am    Post subject: Reply with quote Back to top
there are many cases like this...
but nothings happened..!

i better suggest you to longer your patience
and forget that agent... Sad
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