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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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SuperDave
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PostPosted: Tue Oct 17, 2006 5:55 pm    Post subject: Reply with quote Back to top

I have been staring at the Beta Test Email since the 13th, but I am not comfortable installing unknown software onto my laptop. I have it configured the way I like it and I don't want to waste time fixing it up again. What is the actual purpose of this test, and why is it laptop specific?

Here is the message:
We are sending out this special request to a limited number of our customers because we are in search of volunteers to help us evaluate a new technology. This technology involves the automatic determination of your location based on wireless access points. It is a technology that could ultimately play a key role in improving the accuracy and reliability of 911 emergency calling services.

Given that wireless access points are integral to this technology, we are looking for volunteers who use a wireless router in their home.

Participating volunteers will be asked to:

1) Download evaluation software from Vonage (6MB file size).
2) Install the evaluation software on their computer. *1
[Installs as a browser Toolbar]
3) Place their PC next to or near their existing Vonage device.
4) Launch their browser, and click the Vonage button on the new Toolbar.
5) The program will calculate your location and display it in a Google map.
6) Enter name, address, and Vonage phone number. (data is transmitted to a centralized database)
7) Uninstall the program.

Estimated Total Time Commitment is approximately 10 minutes.

In return for participating, we will mail you a Vonage tee-shirt and baseball hat.

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otaku
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Joined: Feb 02, 2005
Posts: 318
Location: Orlando, FL

PostPosted: Tue Oct 17, 2006 8:35 pm    Post subject: Reply with quote Back to top

Just a quick update on this...

The corporate IT department at my company spent 8 hours trying to solve this problem today. I was at the center of problem-solving efforts. We had three employees off-site, one consultant off-site, and another on-site employee and myself working on this all day today (48 wasted man hours)...and still no solution. We've finally realized that we will have to do a clean install of windows. We attempted a "repair install" of XP, but this did not work.

It appears this beta program did not like my Broadcom 10/100 NIC drivers. The drivers cannot be uninstalled...the Device Manager will hang when this is attempted. The repair install was also hanging. But then, out of exasperation, we put in a Knoppix live CD to check if the actual hardware was bad. But Knoppix was able to use the NIC just fine. Upon restarting, the XP repair install continued without a problem.

This is an extermely odd problem and has everyone perplexed. I wish I could give a more definitive solution, but if anyone else experiences this problem...your only recourse is most likely a clean install of XP.

Computer: Dell D520
OS: Windows XP Pro
NIC is a Broadcom 10/100; WiFi card is the Intel card that I think comes with the Centrino Duo processors.

I have not heard anything back from the Executive Response Team yet. Also, Karin at Vonage (ID 21445) promised me a call-back within the hour yesterday...unsurprisingly, no call was received.

I better at least get that stupid hat and T-shirt for all these problems!

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otaku
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Joined: Feb 02, 2005
Posts: 318
Location: Orlando, FL

PostPosted: Wed Oct 18, 2006 1:02 pm    Post subject: Reply with quote Back to top

I finally got the problem solved. I had to reboot into safe mode (REAL safe mode, NOT safe mode with networking). I was then able to uninstall the drivers for both my NIC and my WiFi card...upon rebooting, XP recognized the NIC and WiFi card and re-installed good drivers for them.

It appears the Skyhook/Vonage program corrupted my driver files and/or related entries in the registry. Luckily, everything is almost back to normal now.

I finally got a call back today from the "Executive Response Team." Robert (extension 23413) called. He had no knowledge of the beta program and later told me it had already been discontinued (even though it is only a week old).

Robert was almost as bad as the Karin person I had before. He was argumentative and said repeatedly that there was no way of knowing for sure the Vonage software caused my problems. Continually invalidating my personal knowledge of the situation!

I fixed the problem on my own by the time Robert called. I was tempted to ask for his supervisor, but I am sure he would've given me the same runaround that Karin gave me ("Our supervisors won't talk on the phone.")

At least my Vonage service is still stellar. It's just the customer service that is severely lacking. You would've thought they would have fixed it by now...I guess their CS will continue to be on the par with any other phone company. Oh well. Sad

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amg11901
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PostPosted: Fri Oct 20, 2006 2:43 pm    Post subject: Fast Money TV Show Reply with quote Back to top

Have you seen Mad Money?
There's another show that is taking the Cramer schtick even further. It's called "Fast Money," and it's hosted by the smart, no-nonsense Dylan Ratigan. It's an energetic roundtable discussion populated by four tough-guy traders who spit at the ramparts of institutional entities. They even come with sobriquets befitting a quartet of professional wrestlers. There's Guy Adami, who is known by the mysterious moniker of "The Negotiator." Eric Bolling plays "The Admiral," a man who knows what a barrel of oil will cost before it's priced. Don't give any warnings to Tim Strazzini -- he's "The Risk Doctor," and it's he who will be handing out the red flags. And last, but certainly not least, is the bald -- think Stone Cold Steve Austin -- Jeff Macke, whose handle is "The Lone Wolf."

I love this show. The hour is wildly entertaining and informative -- you can learn an awful lot about the ways of getting in and out of stocks quickly and efficiently, and about how volatility can be hedged using derivative instruments like calls and puts. The graphics are cool, the pace is quick, and there are even "takedown" moments when one trader disagrees with another.

http://www.fastmoney.tv
Fast Money CNBC TV Show
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Deeyou
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PostPosted: Mon Oct 30, 2006 9:01 am    Post subject: Reply with quote Back to top

otaku wrote:
I finally got the problem solved. I had to reboot into safe mode (REAL safe mode, NOT safe mode with networking). I was then able to uninstall the drivers for both my NIC and my WiFi card...upon rebooting, XP recognized the NIC and WiFi card and re-installed good drivers for them.

It appears the Skyhook/Vonage program corrupted my driver files and/or related entries in the registry. Luckily, everything is almost back to normal now.

I finally got a call back today from the "Executive Response Team." Robert (extension 23413) called. He had no knowledge of the beta program and later told me it had already been discontinued (even though it is only a week old).

Robert was almost as bad as the Karin person I had before. He was argumentative and said repeatedly that there was no way of knowing for sure the Vonage software caused my problems. Continually invalidating my personal knowledge of the situation!

I fixed the problem on my own by the time Robert called. I was tempted to ask for his supervisor, but I am sure he would've given me the same runaround that Karin gave me ("Our supervisors won't talk on the phone.")

At least my Vonage service is still stellar. It's just the customer service that is severely lacking. You would've thought they would have fixed it by now...I guess their CS will continue to be on the par with any other phone company. Oh well. Sad


Either way , BETA programs are to be used at the customers own discretion. Being that it is in the BETA phase , it is considered to be possibly buggy. In other words you are using your own PC as a guinea pig.
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otaku
Vonage Forum Evangelist
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Joined: Feb 02, 2005
Posts: 318
Location: Orlando, FL

PostPosted: Mon Oct 30, 2006 9:59 am    Post subject: Reply with quote Back to top

Deeyou wrote:
Either way , BETA programs are to be used at the customers own discretion. Being that it is in the BETA phase , it is considered to be possibly buggy. In other words you are using your own PC as a guinea pig.


True that. However, this does not excuse the poor customer service Vonage showed me. Nor does it excuse the fact that e-mails to their beta team remain unanswered after weeks. Also, the people on the phone told me the beta program had been ended already...however, I found out they lied to me: I am still getting e-mails from the beta team, reminding me the beta is still ongoing.

Poor communication within the company and extremely poor customer service. I guess this is the norm with phone companies, but I always hoped Vonage would improve in this area...suppose I was hoping for too much.

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otaku
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Joined: Feb 02, 2005
Posts: 318
Location: Orlando, FL

PostPosted: Mon Oct 30, 2006 10:02 am    Post subject: Reply with quote Back to top

Newest e-mail from the beta team:
Quote:

Received: (qmail 24336 invoked from network); 26 Oct 2006 16:42:06 -0000
Received: from unknown (HELO pre-smtp28-02.prod.mesa1.secureserver.net) ([64.202.166.115])
(envelope-sender <betatrial@vonage.com>)
by smtp19-02.prod.mesa1.secureserver.net (qmail-ldap-1.03) with SMTP
for <me@address.hidden>; 26 Oct 2006 16:42:06 -0000
Received: (qmail 14525 invoked from network); 26 Oct 2006 16:42:06 -0000
Received: from mail2.surveymonkey.com ([66.179.50.181])
(envelope-sender <betatrial@vonage.com>)
by pre-smtp28-02.prod.mesa1.secureserver.net (qmail-ldap-1.03) with SMTP
for <me@joshhope.info>; 26 Oct 2006 16:42:06 -0000
Received: from vonage.com (10.1.4.191)
by mail2.surveymonkey.com with SMTP; 26 Oct 2006 09:42:07 -0700
Reply-To: betatrial@vonage.com
Message-ID: <f25cf9112574efa7d9f639ef15cf34f1@vonage.com>
From: <betatrial@vonage.com>
To: <me@address.hidden>
Subject: Vonage Location Determination Testing
Date: Thu, 26 Oct 2006 09:39:16 -0700
MIME-Version: 1.0
Content-Type: text/plain;
charset="windows-1252"
Content-Transfer-Encoding: quoted-printable
X-Nonspam: None


This message is a friendly reminder that the location determination software is still available on the Vonage website. If you no longer have the links to the software or the directions that were emailed out previously, we would be happy to resend them to you.
Please email your request or questions to BetaTrial@Vonage.com.

We appreciate all the support we have received. We will soon be concluding our testing of the location determination software at which time the links to the software will be disabled.

Thank you for your time and consideration.

Regards,

Vonage Beta Team

This e-mail was sent more than a week after Vonage's "executive response team" told me the beta trial had ended.

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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