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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage UK
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Markonline
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Joined: Sep 14, 2005
Posts: 10
Location: Nottingham.

PostPosted: Sat Oct 14, 2006 8:22 am    Post subject: Move a number problem Reply with quote Back to top

HI,

Anyone tried the "move a number" feature through the web account on Uk Vonage?

I can't get it to work. I've tried moving my number from Port #1 to Port #2 and it doesn't happen. The techy guys are still looking at it, because they don't know whats wrong.

If I ring them, they can force the router (Linksys RT31P2) to re-sync with the server but this doesn't seem to happen without human intervention (i.e. I have to then ring them and they force the device to do it). Waited days, reset the box, powered down and re-started.

Anyone any experience of this and any solutions?
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skin06
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Joined: Aug 27, 2006
Posts: 120
Location: Cheshire, UK

PostPosted: Sun Oct 15, 2006 4:17 am    Post subject: Port Transfer Reply with quote Back to top

Yes, I tried this as I was curious how it worked, but it didnt do anything either.
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Markonline
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Joined: Sep 14, 2005
Posts: 10
Location: Nottingham.

PostPosted: Sun Oct 15, 2006 12:36 pm    Post subject: Reply with quote Back to top

Thanks for checking - not just me then.
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vonalink
Vonage Forum Master
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Joined: Jul 17, 2006
Posts: 260
Location: Ontario, Canada

PostPosted: Mon Oct 16, 2006 5:13 pm    Post subject: Reply with quote Back to top

I tried Move-a-number in Canada and finally got it to work. I moved between a V-phone and Linksys PAP2. After I moved to the V-phone and try to move back to the PAP2, I encountered a problem. The PAP2 would not take on the setting from the Vonage web site. The problem was resolved by bypassing the router. I connected the PAP2 directly to the cable modem and the power cycled cable modem, followed by PAP2.

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Markonline
Vonage Forum Associate
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Joined: Sep 14, 2005
Posts: 10
Location: Nottingham.

PostPosted: Wed Oct 18, 2006 2:25 pm    Post subject: Reply with quote Back to top

I've contacted Vonage about this one and they've said there is a problem with the web service - technical support were able to move the line when i spoke to them.

They've admitted to me there is a technical problem at their end, and they're aiming for a fix today - however, I still can't get it to work.

Anyone else had any joy with this?
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