The fact that it works with almost the same setup, just a change in internet service location strongly implies that this is cause by the internet service coming to your home. It could be as simple as a signal strength issue cause by a bad splitter, house wiring, or the drop coming into your home.
Also, do you have the SB5120 in both of your locations? I have heard of many problems with certain versions of this modem having compatibility issues with Vonage I personally have the 5120 in my home and have had no problems with it, but this does go against most of what I have been told by Vonage users and tech support alike.
As for PingPlotter www.pingplotter.com, you really only need the freeware edition don't worry about any of the pay features. Just set it up with the address www.vonage.com and let it run for a few hours. This will give you info on exactly how many packets have been dropped and at which hop the packets have been lost. This tool is invaluable in troubleshooting an intermittent issue such as your own. Once you have the data from here you should be able to call your ISP and give them indisputable info that there is an issue they have to resolved, and you can even tell them exactly where that issue is occurring.
outrun Vonage Forum Senior
Joined: Mar 15, 2005 Posts: 114
Location: Ashland, MA
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New patsykf3 New Today 0 Yesterday 0 Total 101029 Who Is On Site Visitors 1 Members 0 Total 1
†AK and HI residents pay $29.95 shipping.
††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.
1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.
HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special, best Vonage cheap deals, free sign up offers or discounts.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage Sign up page.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.37 Seconds and Pages In The Last 60 Seconds The Vonage VoIP Forum
Members
New 
New Today 0
Yesterday 0
Total 101029
Who Is On Site
Visitors 1
Members 0
Total 1
N/A