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r_reeder
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Joined: Oct 12, 2006
Posts: 2

PostPosted: Thu Oct 12, 2006 10:28 am    Post subject: No dialtone unless i use original linksys power adaptor ? Reply with quote Back to top

Hello,
I have a Vonage account with a new Linksys RT31P2 router in Africa.

As the original power adaptor is based on 110v power i bought a universal transformed with an input voltage of 240v and output of 110v 1000ma to use with the router.

The router powers on and I can use it to access the internet, however i dont get a dial tone from either of the phone ports.

after trying everything Vonage says that the problem has to do with the fact that i am not using the original linksys power adaptor.

They claim that the internet ports may work, but not the phone ports.

i have a softphone line as well which works perfectly so i know the problem is not that the line is blocked or slow connection etc.

I am having a tough time finding a step down convertor / transformer to be able to use the original power adaptor and may need to order one from the US.

Before I go through all the trouble of ordering and shipping one, i was wondering if anyone has experienced such a problem ?

Do you think this is the likely problem ?

I truly have tried everthing i can think of with configration and setup
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Thu Oct 12, 2006 10:58 am    Post subject: Reply with quote Back to top

um...output voltage of 110vAC? You're going to toast that router (if you've not already). I don't remember what the RT31P2 requires, but it'll either be 12vDC or 5vDC. Any electronics shop in the area should have a suitable adapter. Note the polarity. Hopefuly someone with an RT31P2 can comment upon the proper voltage & polarity.

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r_reeder
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Posts: 2

PostPosted: Thu Oct 12, 2006 11:23 am    Post subject: Reply with quote Back to top

Hi, Thanks for your reply.

Sorry, I mistyped.

Linksys Power adaptor: 110v input
Output: 12VDC 1000mA

Country where i am: input voltage 240v

So, substitute power adaptor i bought is input 240v and Output: 12VDC 1000mA

It powers on and has been running well for 2 internet ports.
Phone ports just dont work, and Vonage claims its because of not using the original power adaptor.

I dont get it because the substitute power adaptor i have is outputting: 12VDC 1000mA, polarity is correct and the internet ports work.

I just dont get how using the original power adaptor would change that ?
Perhaps the problem is not to do with the power adaptor, but i cany figure out what.

Thanks for your reply.
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Thu Oct 12, 2006 11:53 am    Post subject: Reply with quote Back to top

12vDC could indeed be right... just don't remember if the RT31P2 is a 12v device or a 5v... Assuming the voltage & polarity are correct, I don't see why the adapter would make any difference.

_________________
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Total calls since Jul 24, 2005: 4,794 calls
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vonalink
Vonage Forum Master
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Joined: Jul 17, 2006
Posts: 260
Location: Ontario, Canada

PostPosted: Thu Oct 12, 2006 5:36 pm    Post subject: Reply with quote Back to top

Here are some threads

http://www.vonage-forum.com/ftopic5954.html

http://www.vonage-forum.com/ftopic5801.html+220

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