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tplink Posted:
Im trying to add
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DWSupport Posted:
After recent
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peterlee Posted:
Had a call from a
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rio
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TELLDOUG Posted:
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HildBeft Posted:
You can recollect
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and open the
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massrman Posted:
The devices are
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margins , please
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massrman Posted:
Hi these are most
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their
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On Sep 30, 2016 at 00:37:45

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Has anyone setup a
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James44 Posted:
Hi, I am
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delean
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PostPosted: Thu Oct 12, 2006 12:12 am    Post subject: Comcast Home Network and DOCSIS1.0 Reply with quote Back to top

Is anyone using Comcast Home Network along with Vonage? I recently had Comcast Home Network installed and cannot use Vonage properly. All of my calls cut out after 15 - 20 minutes. I called Vonage customer service and was told that my cable modem which is a Netgear is not compatible with their service because it uses DOCSIS 1.0. I called Comcast and asked what can we do to change the DOSIS to 1.1 or 2.0 and they said nothing.

Has anyone experienced this? Any suggestions?

Thank you so much!
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NateHoy
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PostPosted: Thu Oct 12, 2006 7:10 am    Post subject: Reply with quote Back to top

I'm using a good quality Linksys BEFCMU10 (DOCSIS 1.0) modem, and have no problems. I strongly suspect that something is happening with the home networking.

What Vonage adapter are you using, and what type of other network gear is involved in this setup?

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
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webfors
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PostPosted: Thu Oct 12, 2006 7:40 am    Post subject: Reply with quote Back to top

Vonage tech support won't support a docsis 1.0 modem, and my old webstar dpx110 didn't handle Voip very well, so I forced my cable provider to provide me with a new modem if they wanted to keep me as a client, which they gladly did Smile

If you provide more info on your home network, hardware, specs, etc, other forum members could probably help you out further.
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EzCo
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PostPosted: Thu Oct 12, 2006 9:11 am    Post subject: Reply with quote Back to top

NateHoy wrote:
I'm using a good quality Linksys BEFCMU10 (DOCSIS 1.0) modem, and have no problems. I strongly suspect that something is happening with the home networking.

What Vonage adapter are you using, and what type of other network gear is involved in this setup?


Is your provider using DOCSIS 1.0? I'm just wondering because that Linksys supports 1.0/1.1/2.0.

_________________
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NateHoy
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PostPosted: Thu Oct 12, 2006 10:52 am    Post subject: Reply with quote Back to top

My provider uses AXXIS gear, and cannot load firmware upgrades to non-AXXIS modems. However, my BEFCMU10 is a hardware version 2.0 unit, which is only 1.0 and 1.1 capable anyway.

I considered buying one of their modems, but they just got bought out by Comcast, and Comcast may someday change the backbone gear. I was also thinking about getting a Motorola, but knowing my luck it would have DOCSIS 1.0 preloaded and my ISP can't upgrade it, so I'd be out $60-80 to no good purpose.

The net result, though, is that I was really only considering this when I was having major problems with Vonage, which turned out to be the WRTP54G's inadequacies as a router. Now that I have a real router in front of it, Vonage works GREAT with DOCSIS 1.0 on my (rock solid reliable) museum piece of a modem. Smile

I think I've been running this modem (on 4 ISP's) for about 4-5 years now. It has yet to give me the slightest problem.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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delean
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PostPosted: Mon Oct 16, 2006 10:14 am    Post subject: Reply with quote Back to top

Thank you for all the help!

"What Vonage adapter are you using, and what type of other network gear is involved in this setup?"

The Vonage adapter I'm using is Motorola VT2442 - VD and the cable modem is a Netgear CG814WG -V2, other then those two there is nothing else in the set up.

I've just called Comcast again and was told that this is the only modem (Netgear) that they offer for home networking.
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GraysonPeddie
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Joined: Feb 04, 2005
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PostPosted: Mon Oct 16, 2006 10:23 am    Post subject: Reply with quote Back to top

Hmm...I may not know if you could get a different cable modem for Comcast but could you use a Motorola SB5120 SURFboard Cable Modem instead of what you have? It's DOCSIS® 1.1 & 2.0 CableLabs® Certified.

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delean
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PostPosted: Mon Oct 16, 2006 10:37 am    Post subject: Reply with quote Back to top

Thanks for the suggestion!

Unfortunately, I cannot use the Motorola SB5120 SURFboard Cable Modem because it does not support home networking.
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delean
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PostPosted: Mon Oct 16, 2006 10:39 am    Post subject: Reply with quote Back to top

* I wanted to add the Motorola SB5120 SURFboard was the modem I used with Comcast before I got the home network installed. They switched the Motorola with the Netgear.

The Motorola worked great, never had an issue.
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NateHoy
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PostPosted: Mon Oct 16, 2006 10:57 am    Post subject: Reply with quote Back to top

I was working with someone else trying to get a Netgear router/modem combination working, and I'm not sure if he ever did get the thing happy.

15-20 minutes before drop tell me that the device is either not being renewed on a DHCP lease, or something along those lines.

A few things you can try:

1. If there is any way to turn off any firewall settings on the Netgear, try that.

2. Try setting the Vonage device up with a fixed IP address.

3. Put the Vonage device in the DMZ of your Netgear router.

The other option is to go back to your good modem, and just pick up a decent router and build your own home network.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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