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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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On Jul 17, 2016 at 23:42:46


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Rick31
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Joined: Oct 11, 2006
Posts: 4

PostPosted: Wed Oct 11, 2006 10:46 am    Post subject: No Dialtone in China Reply with quote Back to top

Hi,

I just moved to China and took my VT2442 with me. I have ADSL with China Telecom but can't get dailtone with my Vonage. The phone lights don't turn green at all. I did the recommended changes to switching to PPPOE as per the installation guide, but no luck.

I've got a mobile phone here and customer support call costs are horrendous. I maxed out my phone before the support rep could help me. What should I do?

Desperate in Shanghai,

Rick
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vonalink
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Joined: Jul 17, 2006
Posts: 260
Location: Ontario, Canada

PostPosted: Wed Oct 11, 2006 12:41 pm    Post subject: Reply with quote Back to top

If you plug your computer into the VT2442, can your computer connect to Internet ?

If so, maybe your ISP is blocking Voip traffic.

Try searching on a search engine for:

Voip blocking china

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stardust
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Joined: May 30, 2006
Posts: 143

PostPosted: Wed Oct 11, 2006 3:52 pm    Post subject: Reply with quote Back to top

do u get solid powerlight or blinking? if its solid & still no phone light, it could only be 3 things - 1.they are blocking Voip 2.u have incorrect mac address (or device versus on your accnt w/ them 3.you dnt have internet access currently (their service could be down y'knw)

bt if u get blinking green powerlight, specifically, if its blinking twice. u have to check the ip address on the command prompt - if ur getting a valid one.u can find out alot abt ur network woes by merely doing the ipconfig /all on your cmd prompt.

reply back so we can help u out.

also,as you mentioned that you have tried typing your username and password on the pppoe drop down list,did you change the keep ailve? if so, rever it back to the default and don't click anything else but save. if its still not working, try NOT to input anythign at all (meanign, revert it back to dhcp or default) and check if there's any diffrence at all
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stardust
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Joined: May 30, 2006
Posts: 143

PostPosted: Wed Oct 11, 2006 3:55 pm    Post subject: Reply with quote Back to top

i knw it can be extremely painful to ask help overseas as it costs alot just to be put on hold or on queue so may i suggest that you exhaust all of the troubleshooting steps that you know before giving them a call.for all you know, it could be defective.

regards
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Rick31
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Posts: 4

PostPosted: Thu Oct 19, 2006 10:31 am    Post subject: Reply with quote Back to top

stardust wrote:
do u get solid powerlight or blinking? if its solid & still no phone light, it could only be 3 things - 1.they are blocking Voip 2.u have incorrect mac address (or device versus on your accnt w/ them 3.you dnt have internet access currently (their service could be down y'knw)

bt if u get blinking green powerlight, specifically, if its blinking twice. u have to check the ip address on the command prompt - if ur getting a valid one.u can find out alot abt ur network woes by merely doing the ipconfig /all on your cmd prompt.

reply back so we can help u out.

also,as you mentioned that you have tried typing your username and password on the pppoe drop down list,did you change the keep ailve? if so, rever it back to the default and don't click anything else but save. if its still not working, try NOT to input anythign at all (meanign, revert it back to dhcp or default) and check if there's any diffrence at all



Hi thanks for the reply, I've been gone a week and it's not fixed itself.

My powerlight is blinking. It's a long flash followed by a short one, and then repeats.

I tried the command prompt and it is connected to some IP address, I'm not sure what else I'm supposed to do in IP Config.

I didn't mess with Keep Alive. Does my problem have something to do with the Mac address?

Thanks again.
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stardust
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Joined: May 30, 2006
Posts: 143

PostPosted: Thu Oct 19, 2006 2:50 pm    Post subject: Reply with quote Back to top

u can try this: i dnt know if this will work but u can try to press the reset button at the back of the von device(this would erase your username and pssword on the utility page) and then observe if it will mkae any diffrence.(powerlight i mean)

most ADSL dont require username/password - its actually kinda like PPPoA

anyway, worth a shot.good luck
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Rick31
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Joined: Oct 11, 2006
Posts: 4

PostPosted: Sat Oct 21, 2006 11:16 am    Post subject: Reply with quote Back to top

Sigh, it didn't do it. I bought an international calling card, I'll have to give Vonage tech support a try. Thanks for all the help.
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YariGuy
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Joined: Jul 31, 2004
Posts: 2

PostPosted: Thu Dec 14, 2006 4:46 am    Post subject: blocking in China Reply with quote Back to top

Any update on this? Mine hasn't worked for a while either (while I continue to pay the bill). Has it been determined to be blocking? If so, is there a way around it?
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emac
Vonage Forum Senior
Vonage Forum Senior


Joined: Oct 26, 2006
Posts: 87

PostPosted: Thu Dec 14, 2006 10:28 am    Post subject: Reply with quote Back to top

unfortunately folks i think you could try all day as i do not know a way around the issue

China BLOCKS VoIP!!

as all communist countries do

a few others that do are isreal, lebanon, UAE, south and north korea abd even if they do not completely block as in lebanons case they restrict your upload speed to 34kbps makeing Vonage pretty much impossible to use
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howiewifi
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 13, 2005
Posts: 330

PostPosted: Thu Dec 14, 2006 1:36 pm    Post subject: Reply with quote Back to top

My experience in China is that China itself does not block Voip. On the other hand, I do believe that China Telecom blocks Vonage.

Vonage works fine via China Netcom, just not via China Telecom. Also, other US based Voip services - Including the "semi-free" ones - work fine via China Telecom or China Netcom.
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