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outrun
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Joined: Mar 15, 2005
Posts: 114
Location: Ashland, MA

PostPosted: Thu Oct 26, 2006 1:38 pm    Post subject: Reply with quote Back to top

ciscoPOPs wrote:
right about the timeTWC bought Comcast.


They did?? I didn't see that on any of the news sites..

-Craig

_________________
9/23/04 - 1/28/07 (Vonage): Comcast Cable (6M/384k) --> Motorola SB5120 --> Hawking HBB1 -> WRT54G v4 (Thibor15c) -> VTA-VR
1/29/07 - present (VoicePulse): Comcast Cable (6M/384k) --> Motorola SB5120 --> WRT54G v4 (Tomato 1.17) --> Linksys PAP2T-NA
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UMP25
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Joined: Feb 09, 2006
Posts: 276

PostPosted: Thu Oct 26, 2006 1:42 pm    Post subject: Reply with quote Back to top

It's the other way around. Comcast bought TWC. My brother got a message about this, in fact, as he is/was a TWC customer, soon to be Comcast customer.

_________________
ISP: Comcast
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jenri
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Joined: Apr 10, 2006
Posts: 19

PostPosted: Fri Oct 27, 2006 11:38 pm    Post subject: Reply with quote Back to top

Too good to be true. My Vonage calls started dropping again last night. PL still the same at 68.87.207.81
I've given up on TW and feel like just waiting until this thing fixes itself. The wife was so pissed that I had to get a "real" phone line with AT&T. 30 bucks a month I was not counting on. I'm keeping Vonage because for 4.99 I can get all my familiy (and my wife's) in Mexico CIty to call us local. I used to pay 100+ dollars a month just in long distance so I guess it's still cheaper this way. My Vonage line is now forwarded to my land line. And I only use Vonage to briefly call Mexico and ask them to call me back.
Don't know what else to do.
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jenri
Vonage Forum Associate
Vonage Forum Associate


Joined: Apr 10, 2006
Posts: 19

PostPosted: Sat Oct 28, 2006 10:15 pm    Post subject: Reply with quote Back to top

Although I did not call TWC, they called me to see if my problem had been resolved. So, here I go again with my explanation and in a nutshell tomorrow (Sunday) they will dispatch an Engineer with a laptop to verify this "packet loss" issue.
I'll let you know.
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jenri
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Joined: Apr 10, 2006
Posts: 19

PostPosted: Sun Oct 29, 2006 8:16 pm    Post subject: Reply with quote Back to top

TWC Technician #5 came to my house today. Although he had no laptop (see previous post), he made himself at home with my PC.
He left pingplotter running, then opened four CMD screens and typed ping XXXX -t with an additional parameter/modifier that I did not get to see. XXXX was things like comcast.com, yahoo.com and the modem itself I believe.
The cable modem crashed several times so he asked me if they had changed the modem, my answer was YES.
Nevertheless, he took out of his truck a pre-WWII modem that according to him only was able to send pings.
He ran the same tests several times and determined my modem is the problem. He will put me in for a replacement, since TWC has not figured out yet how they're going to handle the modem swapping saga.
I hooked up my Vonage to his test modem but the line1 LED did not lit up. He warned me before I tested it, he did not believe his modem would support Vonage.
When asked about PL being close to 30% at the infamous 68.87.207.81, he said it is completely normal since it is not uncommon to program routers to ignore 1/3 ping requests.
Will keep you all posted.
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jenri
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Joined: Apr 10, 2006
Posts: 19

PostPosted: Mon Oct 30, 2006 10:54 am    Post subject: Reply with quote Back to top

As of last evening, my pingplotter results suffered some changes:
a) Infamous 68.87.207.81 PL is at less than 10% (Used to be 30% consistently 24x7)
b) The rest of the hops are also showing at least 10% PL. They all used to be 100% free of PL most of the time.
c) Although I did not keep logs, it looks like the IP addresses of hops 4 and beyond (I've always used comcast.com as my target) are resolved to names that include Level3 somewhere in them.
My first two test phone calls with Vonage worked fine. The modem has not recycled once since last night.
Weird?
Will keep you all posted.
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jenri
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Joined: Apr 10, 2006
Posts: 19

PostPosted: Thu Nov 02, 2006 8:21 pm    Post subject: Reply with quote Back to top

It's been almost 3 days without any significant Vonage issues. My Internet connection is slow but as far as phone calls goes, everything seems to be OK now. Just for the record, TWC never got around to changing my modem, in fact, they did not do anything on my end to get to this point. It looks like the transition in North Dallas is now over, at least for me.
Not sure what PL looks like today, because my freeware Pingplotter expired.
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Datahazard
Vonage Forum Master
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Joined: Dec 18, 2005
Posts: 185

PostPosted: Thu Nov 02, 2006 9:48 pm    Post subject: Reply with quote Back to top

FYI: ATA stands for Analog Telephone Adaptor, and they're being phased out.
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cgoldberg
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Joined: Nov 03, 2006
Posts: 1

PostPosted: Fri Nov 03, 2006 3:10 pm    Post subject: vonage drop out Reply with quote Back to top

Thanks so much for all of the information. We have the same problem. Please tell us what happened next...
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jenri
Vonage Forum Associate
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Joined: Apr 10, 2006
Posts: 19

PostPosted: Tue Nov 07, 2006 10:37 am    Post subject: Reply with quote Back to top

I truly hope this is the end of my saga. Our Vonage has been running OK for the past week. Not a single dropped call, audio is perfect.
TWC never got around to changing my modem and they did not change anything within my home wiring. Although they might not accept it, it was their problem all along.
Now I need to call the credit department and get me a 1-month refund.
Over and out.
Good luck.
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