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fearis
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Joined: Oct 04, 2006
Posts: 18

PostPosted: Tue Nov 07, 2006 8:49 pm    Post subject: Reply with quote Back to top

Nothing has gotten better, only worse actually. Now i can barely ever call out...and when i do people say im 'choppy and breaking up'. I tryed to call customer care many times and all i can make out is im choppy. People can call, they can leave messages....but when i pick up its either blank or choppy. I can never get a normal call anymore...im almost at the edge of giving up. Please, is there anything else we could do that we already havent done? Cause i think in a months time we've done anything and everything.

Thanks
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Nov 07, 2006 9:02 pm    Post subject: Reply with quote Back to top

I wouldn't blame you if you gave up at this point. However, if you still want to try, I see it as absolutely crucial that you determine whether it's a Vonage problem or an ISP issue. Since you've already changed adapters, I think you absolutely must carry that adapter to somewhere where there's another broadband service. Plug it in and see if it performs properly. If it does, you know it's your ISP.

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Steve Gray
Orlando, FL
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fearis
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Posts: 18

PostPosted: Tue Nov 14, 2006 12:36 pm    Post subject: Reply with quote Back to top

Well i gave up....i have tryed to cancel the service, i couldnt do it from home cause the phone is so messed up so my girlfriend did it from her work. They said all they can do is credit us for 2 months free, and thats it....why would we want the next 2 months free if we cannot use it? They said if we wanted to cancel we'd have to pay 90 something dollars to shut it off, cause we passed the 30 days...which i have a problem with cause i intended on shutting it off in the first month but i was assured that this could be fixed. Im sick and tired of Vonage and just rather settle with at&t, yeah it cost like 10 more bucks but it works. I have lost job interviews cause of vonage...and i found out my grandma had passed days later all because of Vonage. And now it seems like they want to take advantage even more. I cannot call them cause when i try they say im breaking up....like always. Does anyone know a email or any way i can contact billing without using the phone?

Thanks,
Justin
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Nov 14, 2006 7:52 pm    Post subject: Reply with quote Back to top

I'm sorry it came to this. For Email, you might want to try the forum contact page- menu, top left, Vonage information, Contact Support. However, I'd recommend that you go somewhere where you can borrow a phone and call them.

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Steve Gray
Orlando, FL
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fearis
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Posts: 18

PostPosted: Thu Nov 16, 2006 2:58 pm    Post subject: Reply with quote Back to top

Thanks for all you're help steve. I have talked to them and they have given us the next 2 months free, then after that if it still hasnt been solved or if we are unhappy we can turn it off without a charge. I'd like the thing to work...i've tryed so much with it to get nothing to work. Last i talked to a guy in tech support, last thursday, he hasnt contacted me since, he said i should have my setup plugged like this....modem, to Motorola device to router. I used to have it modem to router to all 3 things...which is what it told me to do in the guide book. I noticed when i plugged it in like he said it made alot of my time surfing the net mess up...i'd get connection errors then all would be fine when i would reload, since i unplugged how it was its fine again.

This was the last email i got from tech...

Justin,

This is a little involved, but I think we can get it done.

First, log into the router. Open internet explorer, and in the address
bar, put 192.168.15.1 and click go, or enter.

Log into the router. Username, router Password, router

On the first page, you will see the "public" ip address of your
router. You'll need to know this, so write it down.

Click on the Advanced tab at the top of the page, then the IPQoS on the
left side.

This will bring up a page where you can add a specific port range to
be "trusted". Trusting the port range will assign high priority to
your voice traffic, mainly the ports that the traffic is running on.

Your "source" will be the public IP address that I had you write down
earlier, but you may be able to put an asterisk for the source IP and
subnet mask. Port start: 10000 Port end: 20000. Type: UDP

Destination will be 192.168.15.1, subnet mask will be 255.255.255.0,
although you should be able to put an asterisk in there as well. Port
start: 10000 Port end: 20000 Type: UDP

Priority: High

Click "save" to save your changes. You may need to restart the router,
but I believe it will restart itself once you click save. If not, just
reboot the router, and log into the router again to see if the changes
are still in there.

If you have further trouble with this, please let me know.

Thank you Justin! Happy hunting!

Francis


That method didn't work. Im hoping i can get it fixed soon, they said that they would pay for geek squad to come out here and see....but they said they'd only pay 110 of the 159 bill. Which i wont agree to because why should we pay 49 bucks for something that is not our fault? I just wanted to give you an update and how things are going, steve. I also wanted to ask, if you knew the answer to this, i had my ip set as assigned by DHCP, but i have recently made it static ip, will this make a difference for Vonage?

Thanks
Justin
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fearis
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Joined: Oct 04, 2006
Posts: 18

PostPosted: Wed Nov 22, 2006 2:41 pm    Post subject: Reply with quote Back to top

I think everyone has gave up on me, Vonage wont even email me back... Eek
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