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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Steve48
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PostPosted: Fri Oct 13, 2006 7:35 pm    Post subject: Reply with quote Back to top

I'm sorry to hear that. Unfortunately (but inevitably), good Voip phone service is utterly dependent on quality broadband internet service.

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fearis
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PostPosted: Fri Oct 13, 2006 7:48 pm    Post subject: Reply with quote Back to top

Yeah...i ended up getting 20 dollars off my internet bill, so thats ok i guess. Still waiting on it to be fixed, hopefully i get some answers by th end of the weekend. Thanbks again for the help steve, i'll update this thread when i hear anything.


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PostPosted: Thu Oct 19, 2006 11:27 am    Post subject: Reply with quote Back to top

Well, update. The cable has since been fixed, it works ok now and is doing good. I just tested it at 1.4M. But now the problem is the phone still doesnt work! I thought maybe it could be the router and tryed to directly connect the d-link vta to the modem and 95% of the time i call out its just blank, i cant even listen to messages. And incoming calls still dont work...do you think it could be the d-link vta? I've had this phone for almost 3 weeks and it has yet to work fully for a day....
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Steve48
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PostPosted: Thu Oct 19, 2006 7:36 pm    Post subject: Reply with quote Back to top

A VTA with problems is always a possibility. What do the Voip test results look like now?

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PostPosted: Tue Oct 24, 2006 3:11 pm    Post subject: Reply with quote Back to top

Here is the test now...

Speed test statistics
---------------------
Download speed: 1272800 bps
Upload speed: 86144 bps
Quality of service: 79 %
Download test type: socket
Upload test type: socket
Maximum download pause: 119 ms
Average download pause: 28 ms
Minimum round trip time to server: 66 ms
Average round trip time to server: 1050 ms

Voip test statistics
--------------------
Jitter: you --> server: 87.5 ms
Jitter: server --> you: 34.9 ms
Packet loss: you --> server: 5.0 %
Packet loss: server --> you: 2.4 %
Packet discards: 0.2 %
Packets out of order: 0.0 %
Number of supported Voip lines: 1
Estimated MOS score: 3.1

I waited around to post cause i contacted Vonage and they sent me out the motorolla device, i plugged it in and still getting the same response. I can sometimes call out, and sometimes i can recive calls...but my girlfriend said she could barely hear me....ahhhhhhhhhhhh. I dont know what to do..
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Steve48
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PostPosted: Tue Oct 24, 2006 7:34 pm    Post subject: Reply with quote Back to top

Your average round trip time is over a second and your losses and discards are very high. I'm afraid you still have a serious ISP issue.

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PostPosted: Wed Oct 25, 2006 2:38 pm    Post subject: Reply with quote Back to top

Retested, here is the latest...phone still acts the same...


Speed test statistics
---------------------
Download speed: 1399848 bps
Upload speed: 219224 bps
Quality of service: 90 %
Download test type: socket
Upload test type: socket
Maximum download pause: 258 ms
Average download pause: 25 ms
Minimum round trip time to server: 57 ms
Average round trip time to server: 70 ms

Voip test statistics
--------------------
Jitter: you --> server: 5.9 ms
Jitter: server --> you: 9.6 ms
Packet loss: you --> server: 1.3 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 3
Estimated MOS score: 3.6
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Steve48
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PostPosted: Wed Oct 25, 2006 8:58 pm    Post subject: Reply with quote Back to top

Well, I can't deny that the latest results begin to look reasonable, but I'm still leery of your ISP, and you've already tried another adapter. If you can, take your adapter to a friend with a different broadband service. See how it works there. if it's good, then you know where the problem lies.

Also, please run a comparison test at www.testyourvoip.com (test call to Boston).

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PostPosted: Fri Oct 27, 2006 12:39 pm    Post subject: Reply with quote Back to top

Well i know o one that has Vonage, so i guess i can't do that...but i doubt its broke, whats the chances of having 2 not working devices? lol But i did a test call to boston....and here is the results..

Test Failed

Your computer couldn't call our location. Here are some possible causes to consider:

* If you have a Voip Service, your VoIP/Phone Adaptor may have reserved the standard SIP port and is filtering out our SIP packets. Consider temporarily removing the Adaptor from your configuration and re-running the test.
* Your Personal Firewall, if you are using Windows XP, may be filtering the SIP port used for communication.
* Either your home firewall or your broadband provider's firewall is blocking the SIP port used for communication.

I know i have no firewall on, and the windows firewall is off aswell..
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Steve48
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PostPosted: Fri Oct 27, 2006 6:24 pm    Post subject: Reply with quote Back to top

Your friend doesn't have to have Vonage. (S)he just has to have broadband. The idea is to verify that your Vonage box will work properly when connected to another broadband service. If it does, then you know that the problem is still with your ISP. If it doesn't, and the friend's service is different from yours, it raises a much stronger possibility that there is something going on with your Vonage adapter (even though it's the second one).

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