Caller ID

Posts: 9 · Posted: Fri Oct 06, 2006 11:09 pm Post subject: Caller ID

I am new to Vonage, and looking for a way to get caller id w/Name and Number, I have tried almost all of the software that is discuss in this forum, but nothing seems to work.
My Modem: Agere System PCI-SVP2PP Soft Modem.

Any help would be appericated. :

Thanks

Posts: 260 · Posted: Mon Oct 09, 2006 10:48 pm Post subject:

What software have you tried ?

Posts: 9 · Posted: Mon Oct 09, 2006 11:50 pm Post subject:

I have tried Phonetray, YAC, yes telecom, call wave.

Nanci

Posts: 260 · Posted: Tue Oct 10, 2006 6:28 am Post subject:

Won't the developers of these software help you, since the problem is not likely a Vonage problem ?

Yes Telecom solution uses their own hardware, not your modem. Do you have their box ?

To confirm... Have your added a phone line splitter to the phone jack of your Vonage box so that one path goes to the phone and the other path goes to the computer modem or yes box ?

An alternative is our software product VONaLink SoloRecord. It does not use an analog modem at all to read caller ID. Instead, VONaLink reads network packets via an ethernet hub to get caller ID and record calls.

Posts: 9 · Posted: Sat Oct 14, 2006 10:26 pm Post subject: Kudos to a VONAGE CS!

UPDATE!

I email Vonage about my caller id, and asked why I was only getting numbers, and not names. Believe it or not someone called me from Vonage ( I didn't not get his name).
Bless his heart he did everything and still could not get names to come across, so I mentioned that alot of people in the Vonage forum uses Phonetray but I couldn't. First thing he asked me is "did I update my modem driver?" told him I have, HE directed to my manufactory site, lo and behold there was a update!!
So, I downloaded the phonetray software once again, and it worked! He stay on the phone with me and I don't know who was more excited me or him!!

Nanci

Posts: 142 · Posted: Sat Oct 14, 2006 11:20 pm Post subject:

This thread should've been posted in Vonage VOIP forum as this looks to me it's not a feature request thread...

Posts: 9 · Posted: Sat Oct 14, 2006 11:51 pm Post subject:

I thought caller ID was a feature request of Vonage, was I wrong?

Posts: 142 · Posted: Sun Oct 15, 2006 12:39 am Post subject:

Caller ID IS a feature and has already been included in Vonage.