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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
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Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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took place on the
4th and 5th of
Nov. E-mails with
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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
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Topic:
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

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Topic:
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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
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wireless handsets,
...

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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
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should offer
...

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cmajewsk
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Joined: Apr 07, 2006
Posts: 41

PostPosted: Fri Nov 03, 2006 11:00 am    Post subject: Status Report Reply with quote Back to top

Nothing I did resolved this issue. I called Vonage and they claimed it was the cable modem. She told me it was not DOCSIS 1.1 compliant (I have a Motorola SB4100). I went out to Motorola's Site and it said the SB4100 was DOCSIS 1.0 and 1.1 compliant, but she argued that point and told me to buy a new cable modem as I didn't have the correct version of the SB4100 that is DOCSIS 1.1 compliant.,

Bought the new Motorola SB5120 and worked with Comcast do get it working - try doing that with out a cell phone - not fun! So I was back in business or so I thought, sure enough at exactly the 2HR mark it "unprovisioned". I called back and they are now sending me a new VT2442 - well see what happens. One thing they also could not answer: was why when I reboot the VT2442 via the web config page, it will NOT go back to the login page like every other router I have owned, but instead navigates to this page::

http://www.census.gov/cgi-bin/gazetteer
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emac
Vonage Forum Senior
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Joined: Oct 26, 2006
Posts: 87

PostPosted: Fri Nov 03, 2006 11:24 am    Post subject: Reply with quote Back to top

first things first

your cable modem is only a docsis 1.0 so i am suprised that this is the first issue that you are really having

the other thing is to put a pc on the lan side of the 2442 to see if you are losing internet on the 2442 or just the phone


the other thing you can try is to log in to the router click on tools
then on the left hand side click on restart and then on restart again in the middle of the page

that restarts the voice gateway on the device

a few questions:
are you using home wiring or are the phone connected directly to the phone ports on the device (mean not connected to a phone jack on the wall AT ALL):

do the phone lights go out completely?

what is the firmware version on the device?
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cmajewsk
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Joined: Apr 07, 2006
Posts: 41

PostPosted: Fri Nov 03, 2006 12:44 pm    Post subject: Reply with quote Back to top

emac wrote:
first things first

your cable modem is only a docsis 1.0 so i am suprised that this is the first issue that you are really having


Once again everyone wants to argue with the Motorola Site:


Some of the SURFboard SB4100 External Cable Modem features are:
* DOCSIS 1.0 and 1.1 CableLabs® Certified

emac wrote:
the other thing is to put a pc on the lan side of the 2442 to see if you are losing internet on the 2442 or just the phone


I do have a machine connected to the 2442 and I have never had any issues with it disconnecting...

emac wrote:
the other thing you can try is to log in to the router click on tools
then on the left hand side click on restart and then on restart again in the middle of the page

that restarts the voice gateway on the device


I did that, and continue to do that to get dial tone - beats walking up and down the stairs all the time. Like I stated in my previous post when I do this (the reboot from the web interface) it will NOT go back to the login page like every other router I have owned, but instead navigates to this page:

http://www.census.gov/cgi-bin/gazetteer

emac wrote:
a few questions:
are you using home wiring or are the phone connected directly to the phone ports on the device (mean not connected to a phone jack on the wall AT ALL):

Home wiring - only using 1 telephone wall jack - the cordless phones all feed of this base station upstairs in the kitchen (VT224 locatd in the basement)

emac wrote:
do the phone lights go out completely?

I get the red blinking light on the device and the VT2442 will state "unable to reach config server".

emac wrote:
what is the firmware version on the device?


Product Information
Model Number VT2442
HW Revision 2
Software Versions
Gateway 11.4.0-r060818-1.2.0 -r2
Boot Loader 1.3.3.1101
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emac
Vonage Forum Senior
Vonage Forum Senior


Joined: Oct 26, 2006
Posts: 87

PostPosted: Sat Nov 04, 2006 10:52 pm    Post subject: Reply with quote Back to top

OK, i think i heard you loud and clear

is your cable modem docsis 1.0 or 1.1 just because it is capable of 1.1 does not mean that it is

i am not arguing with you or the motorola site, but apparently that is a touchy subject


the answer to Homewiring is yes or no

not one jack..that does not make a difference, going from downstairs to a jack and then to a jack in the kitchen is far enough and actually the distance has no relevance, voltage over time causes all kinds of issues

your next reply is probably that it has been like that since day on or for some extended period of time

you could have damaged the phone port if the dmarc is not disconnected properly, whether you ever had "normal" phone serviced in your house or not or disconnected it yourself, you may have done it incorrectly

Vonage is currently running a promotion for pro install if you call up and complain they (even though you have been a customer for a while) they will send a technician to your house if it is available in your area

easy on the hostility we are trying to help you
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emac
Vonage Forum Senior
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Joined: Oct 26, 2006
Posts: 87

PostPosted: Sat Nov 04, 2006 10:59 pm    Post subject: Reply with quote Back to top

what red light?

the new firmware will blink a red light on the phone port if there is voltage from a PSTN line connecting with the device somehow (ie..homewiring) if the power light is flashing then that is a whole different issue

if the phone light is blinking on the phone port that you have a phone connected too it should actually be orange and that means that you have a voicemail message..that is part of the latest firmware

so which light flashes red?
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emac
Vonage Forum Senior
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Joined: Oct 26, 2006
Posts: 87

PostPosted: Sat Nov 04, 2006 11:00 pm    Post subject: Reply with quote Back to top

by the way that promotion for free pro install is FREE
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cmajewsk
Full Forum Member
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Joined: Apr 07, 2006
Posts: 41

PostPosted: Sun Nov 05, 2006 12:03 pm    Post subject: Sorry not trying to be hostile... Reply with quote Back to top

emac wrote:
what red light?

the new firmware will blink a red light on the phone port if there is voltage from a PSTN line connecting with the device somehow (ie..homewiring) if the power light is flashing then that is a whole different issue

if the phone light is blinking on the phone port that you have a phone connected too it should actually be orange and that means that you have a voicemail message..that is part of the latest firmware

so which light flashes red?


Sorry not trying to be hostile... Confused
The "Power" light is blinking red. The "Internet" light is solid green. The "LAN Port 1" light is blinks to indicate some activity passing though it otherwise it's solid green. And the "Phone" light is off.

To me, and Vonage, it's obviously "Installed", correctly, as it works fine, but for the 2 hour disruption, every 2 hours on the mark. This more than likely points to a hardware/software issue with the Vonage adapter itself, as IT looses its ability to reach the config server. Since I am not losing my internet connection, and have tried the Vonage adapter directly to the new cable modem there is little in doubt at this point. I will be getting my new Vonage adapter by Tuesday. I will hopefully report back that I am up and running fine...thanks everyone for all your help!

cmajewsk
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Datahazard
Vonage Forum Master
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Joined: Dec 18, 2005
Posts: 185

PostPosted: Sun Nov 05, 2006 3:26 pm    Post subject: Reply with quote Back to top

try one phone connected directly to the Vonage box. see if it still happens then.
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cmajewsk
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Joined: Apr 07, 2006
Posts: 41

PostPosted: Sun Nov 05, 2006 8:01 pm    Post subject: OK Reply with quote Back to top

Datahazard wrote:
try one phone connected directly to the Vonage box. see if it still happens then.


Ok, I'll try that. What are you thinking is the issue, if what you proposes fixes it? Are you saying you HAVE to have your phone1 plugged in, in order to have the device provision? In other words, if anyone with Vonage service unplugs their phone cable from their adapter, it will unprovision within a couple of hours?

Does Vonage check to make sure a phone is plugged into the device and is "active", and if not it will unprovison the device?

I'll try it anyway, as it's sounds so simple and I hadn't done it before, it may just work.
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cmajewsk
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Joined: Apr 07, 2006
Posts: 41

PostPosted: Mon Nov 06, 2006 4:29 pm    Post subject: Oh well... Reply with quote Back to top

Datahazard wrote:
try one phone connected directly to the Vonage box. see if it still happens then.


Didn't work...thanks anyway... Sad
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