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Sonny2009
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Joined: Aug 30, 2009
Posts: 4

PostPosted: Sat Oct 10, 2009 10:07 am    Post subject: "telephone line is not provisioned for use" Reply with quote Back to top

Hi guys! I need some help here with my Vonage router.

I've been given a replacement Vonage adaptor (D-Link VTA-VD), since the original one that's been sent to me was proven to be defective, and I've checked all installations and connections thoroughly but each time I pick up the phone the message I get is this: "Telephone line is not provisioned for use. Please try the other line." I've double-checked all of them and tried to replace all cables and transfered the connections to the other ports on my modem and routers but I still get the same message. Anybody out there who knows to to solve this? Please let me know how ASAP Thanks!
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penbay
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Joined: Mar 26, 2009
Posts: 20

PostPosted: Sat Oct 10, 2009 11:48 am    Post subject: Re: "telephone line is not provisioned for use" Reply with quote Back to top

Sonny2009 wrote:
Hi guys! I need some help here with my Vonage router.

I've been given a replacement Vonage adaptor (D-Link VTA-VD), since the original one that's been sent to me was proven to be defective, and I've checked all installations and connections thoroughly but each time I pick up the phone the message I get is this: "Telephone line is not provisioned for use. Please try the other line." I've double-checked all of them and tried to replace all cables and transfered the connections to the other ports on my modem and routers but I still get the same message. Anybody out there who knows to to solve this? Please let me know how ASAP Thanks!


The new adapter probably needs to be activated to be part of your line.. you can either do it by calling Vonage support or through the website..

for the website - 1] goto addons -> your phone adapter to add the adapter to your account if it is not part of your account already

2] then goto account -> adapter management -> move a line to put your line on the new ATA. you can start on this screen first to see if you need to do step one or not (i.e. if it is already associated with your account but the line is not on it)

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jongjong
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Joined: Oct 15, 2009
Posts: 1

PostPosted: Thu Oct 15, 2009 1:44 am    Post subject: Reply with quote Back to top

guys, just need to ask! is Vonage still working with pldt dsl? i have encounter problem just weeks ago. my Vonage does not work with pldt dsl. it keeps on saying acoount not properly set-up something like that. i already set-up the pppoe again the account name and password but doesn't work again. i have followed the suggestion of Vonage on how to set-up but really not working. what will i do
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DaveJohn
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Joined: Apr 02, 2010
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PostPosted: Fri Apr 02, 2010 11:26 am    Post subject: Reply with quote Back to top

Hello Guyz!

_________________
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jacque
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Joined: Sep 11, 2007
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PostPosted: Thu Sep 09, 2010 1:51 am    Post subject: Re: about 60 countries Reply with quote Back to top

arjay0411 wrote:
when i called cayman island is it already an international call and make a charge for that??? please reply is its already an international call and how much is it per minute?? tnx...


Why did you assume that it was not? Cayman is another country. Rates to Cayman is between 18c to 40c per minute depending on your plan.
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