Vonage Philippines

Posts: 4 · New Forum Member Joined: Aug 30, 2009 Posts: 4

Hi guys! I need some help here with my Vonage router.

I've been given a replacement Vonage adaptor (D-Link VTA-VD), since the original one that's been sent to me was proven to be defective, and I've checked all installations and connections thoroughly but each time I pick up the phone the message I get is this: "Telephone line is not provisioned for use. Please try the other line." I've double-checked all of them and tried to replace all cables and transfered the connections to the other ports on my modem and routers but I still get the same message. Anybody out there who knows to to solve this? Please let me know how ASAP Thanks!

Posts: 13 · Vonage Forum Associate Joined: Mar 26, 2009 Posts: 13

Sonny2009 wrote:

Hi guys! I need some help here with my Vonage router.

I've been given a replacement Vonage adaptor (D-Link VTA-VD), since the original one that's been sent to me was proven to be defective, and I've checked all installations and connections thoroughly but each time I pick up the phone the message I get is this: "Telephone line is not provisioned for use. Please try the other line." I've double-checked all of them and tried to replace all cables and transfered the connections to the other ports on my modem and routers but I still get the same message. Anybody out there who knows to to solve this? Please let me know how ASAP Thanks!

The new adapter probably needs to be activated to be part of your line.. you can either do it by calling vonage support or through the website..

for the website - 1] goto addons -> your phone adapter to add the adapter to your account if it is not part of your account already

2] then goto account -> adapter management -> move a line to put your line on the new ATA. you can start on this screen first to see if you need to do step one or not (i.e. if it is already associated with your account but the line is not on it)

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Posts: 1 · New Forum Member Joined: Oct 15, 2009 Posts: 1

guys, just need to ask! is vonage still working with pldt dsl? i have encounter problem just weeks ago. my vonage does not work with pldt dsl. it keeps on saying acoount not properly set-up something like that. i already set-up the pppoe again the account name and password but doesn't work again. i have followed the suggestion of vonage on how to set-up but really not working. what will i do