Problems using VPhone

Posts: 3 · New Forum Member Joined: Apr 03, 2006 Posts: 3

I am having issues with using VPhone on my systems. On my Toshiba laptop their application will crash as soon as a call is placed and connected to the other person. On my Dell desktop the device is not recognized at all. When I insert the Vphone in my USB nothing happens. Application doesn't start. but something is running because when I try to go to My Computer that never opens up and if I am shutting a machine down I get a message that VPhone application experienced an internal error.

Posts: 3 · Posted: Thu Oct 05, 2006 1:37 am Post subject: Re: Problems using VPhone

zhenya wrote:

I am having issues with using VPhone on my systems. On my Toshiba laptop their application will crash as soon as a call is placed and connected to the other person. On my Dell desktop the device is not recognized at all. When I insert the Vphone in my USB nothing happens. Application doesn't start. but something is running because when I try to go to My Computer that never opens up and if I am shutting a machine down I get a message that VPhone application experienced an internal error.

Try deleting the "options.ini" file from the hidden folder Named "Vonage". It is located on the 2nd drive, the drive where you can store your files. Once deleted remove and reinsert the vphone. If you dont see the the file, you need to go My Computer, then in the tool bar (where File and Edit are) select Tools, then Folder options. Select the View tab, then make sure Show Fiden Files and Folders is selected.

On that note, you must make sure that the Vphone has 2 consecutive drives eg. E & F.

Posts: 1 · New Forum Member Joined: Oct 13, 2006 Posts: 1

Ziatonic wrote:

zhenya wrote:

I am having issues with using VPhone on my systems. On my Toshiba laptop their application will crash as soon as a call is placed and connected to the other person. On my Dell desktop the device is not recognized at all. When I insert the Vphone in my USB nothing happens. Application doesn't start. but something is running because when I try to go to My Computer that never opens up and if I am shutting a machine down I get a message that VPhone application experienced an internal error.

Try deleting the "options.ini" file from the hidden folder Named "Vonage". It is located on the 2nd drive, the drive where you can store your files. Once deleted remove and reinsert the vphone. If you dont see the the file, you need to go My Computer, then in the tool bar (where File and Edit are) select Tools, then Folder options. Select the View tab, then make sure Show Fiden Files and Folders is selected.

On that note, you must make sure that the Vphone has 2 consecutive drives eg. E & F.

I am also having similar problems with the V-Phone. It just started yesterday and every time I attempt to start the V-Phone the first window pops up the "detecting V-phone" then it dissapears and nothing else pops up. When I look in the task manager I see the vonagesetupusb.exe file running and thats it. I went into the V-Phone USB and deleted the options.ini file, rebooted the CPU, reconnected the V-Phone and I still get the same error. I have a dell inspirion E1705 laptop. For the past several months the V-phone has worked great until yesterday.

Posts: 45 · Full Forum Member Joined: Mar 07, 2005 Posts: 45

Yes I am having the same issue with my Dell laptop and IBM thinkpad.

After a couple of mins of use the application disappears from the screen and causes a BSOD in XP.

Mind you tech support couldn't understand what a "blue screen of death" and a stop code were!

I have a replacement on its way..but I am not really expecting this to be cured,

I went through deleting the INI files and reseting back to defaults. I even went as far as re-installing XP....so straight out of box WinXp Sp2 (no firewalls...no virus checkers etc) vonage drive in....hey BSOD!

Posts: 45 · Full Forum Member Joined: Mar 07, 2005 Posts: 45

Manged to speak to someone in 3rd level support who was most helpful....finally (thank you to 3rd level support engineer who knew exactly what a BOSD was...well done)...I will let you know how I get on.

Posts: 45 · Full Forum Member Joined: Mar 07, 2005 Posts: 45

Well I have a working VPhone....excellent. I went through three of the devices before I got a working one. I think they have a quality issue here.

1. Windows would not regognise at all
2. Would not load the software at all
3. Software would load but Windows would "loose" the devices after the blue LED on the VPhone went out

But now the last device is working great!