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webfors
Member of the Week
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Joined: Aug 30, 2006
Posts: 120

PostPosted: Wed Oct 04, 2006 1:44 am    Post subject: Reply with quote Back to top

btw, I'm in montreal, quebec, canada with Vonage canada. However, it's all the same except that we pay heck of a lot more for the same service Smile
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Booler
Vonage Forum Associate
Vonage Forum Associate


Joined: May 02, 2006
Posts: 16

PostPosted: Wed Oct 04, 2006 7:38 am    Post subject: Reply with quote Back to top

Here's Vonage's reply to my email:

We would like to inform you that if the phone line is working fine
there is no need to bother about the light status of the second line.
Also we have made some changes on our end. Please follow the steps
given below for the changes to take effect:

NOTE: Please do unplug the phone cables from the router before
this procedure.

1. Power off Motorola VT2442 Router/Phone Adapter, modem and computer.

2. Now plug power cable back to modem, wait for 2 minutes till it
boots up.

3. Now plug power cable to the Motorola VT2442 router/Phone Adapter,
wait for 2 minutes till it boots up.

4. Now connect computers to the Motorola router as it was connected
before. Power up the computer. Your Internet connection should work
as it did before you installed the Phone Adapter.

5. If you are able to go online, connect a telephone to the "PHONE 1"
port of the Motorola router using a standard phone line.

6. Wait at least five minutes for the Motorola router/Phone Adapter,
there may be updates that need to be downloaded such as new
firmware or changes to your features. Do not interrupt the
configuration process by unplugging the power or lifting the
receiver on your phone during the startup process. Interruption of
the startup may result in interruption of service.

7. Pick up your telephone receiver and listen for a dial tone. If you
hear a dial tone, you have finished the troubleshooting and can
begin making calls.[B]
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webfors
Member of the Week
Member of the Week


Joined: Aug 30, 2006
Posts: 120

PostPosted: Wed Oct 04, 2006 8:58 am    Post subject: Reply with quote Back to top

sounds like their standard response to power cycle all the hardware. Nothing new in that process unfortunately.

Let's hope things continue to work as they should with these 'changes' they are talking about. I get the feeling that no one really knows what's going on half the time in technical support. If there was a new firmware pushed you'd think everyone in technical support would be well aware of it.
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Booler
Vonage Forum Associate
Vonage Forum Associate


Joined: May 02, 2006
Posts: 16

PostPosted: Wed Oct 04, 2006 9:00 am    Post subject: Reply with quote Back to top

Heh, the stupid thing is in my email to tech support, I told them I have already power cycled twice...
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stardust
Vonage Forum Senior
Vonage Forum Senior


Joined: May 30, 2006
Posts: 143

PostPosted: Wed Oct 04, 2006 5:14 pm    Post subject: Reply with quote Back to top

there is no need for alarm here. if phone adapter is working fine then, why fix it?
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Wed Oct 04, 2006 7:16 pm    Post subject: Reply with quote Back to top

Agreed. It seems to just be a bit of firmware silliness. They'll probably fix it after awhile.

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Steve Gray
Orlando, FL
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