Unable to receive calls.

Posts: 148 · Vonage Forum Senior Joined: Feb 28, 2005 Posts: 148

Started just today, incoming calls will ring, but when I answer, nothing is there. Then my auto forward line will ring, and if I answer that, they still cannot hear me and I can't hear them.

Posts: 5 · Posted: Mon Oct 02, 2006 3:26 pm Post subject: Unable to receive incoming calls

I am having the exact same issue, all day today. I am on the phone with Vonage right now. Will let you know the result....

Posts: 148 · Vonage Forum Senior Joined: Feb 28, 2005 Posts: 148

Just rebooted the router (RTP312) and still the same problem. Unless Mediacom started blocking incoming Voip, it's a Vonage problem.

Posts: 148 · Vonage Forum Senior Joined: Feb 28, 2005 Posts: 148

Vonage Voip Analysis
Given your current Internet speeds, we estimate that your Internet connection can support a maximum of 3 simultaneous high quality Vonage® Voip connections.

My Results
Download 4,808,488 bps
Upload 241,936 bps
QOS 99%
RTT 38 ms
MaxPause 109 ms

Obviously it's not my connection. I've had Vonage for about a year now, and rarely have any problems. Z, where are you at? I'm in Mahomet, IL. East Central IL.

Posts: 5 · Posted: Mon Oct 02, 2006 4:03 pm Post subject:

I am in Denver, CO

Posts: 148 · Vonage Forum Senior Joined: Feb 28, 2005 Posts: 148

I'm also on the line with customer service right now. Said she is changing something on my router, but it's "strictly confidential", whatever that means.

Posts: 5 · Posted: Mon Oct 02, 2006 4:14 pm Post subject:

I have had some issues, but all in all it has worked in the past. They are changing my setup right now.

Posts: 148 · Vonage Forum Senior Joined: Feb 28, 2005 Posts: 148

She switched my phone from line 1 to line 2, and it's still doing the same thing. Inbound calls, no audio coming in (or going out, for all I can tell), but if I place the call, it works fine.

Posts: 5 · Posted: Mon Oct 02, 2006 4:38 pm Post subject:

Ok, looks like I am good to go.

From a prior problem they had switched me from Line 1 to Line 2, so, he switched me back to Line 1 - still didn't work. I was then switched to 'Advanced' support.

He had me switch my setup. Previously my setup was Cable Modem - DLink Router - Vonage Adapter(router). We switched so now I am Cable Modem - Vonage Adapter(router) - DLink Router.

Not sure why this became a problem today but I am able to receive calls again.

Posts: 148 · Vonage Forum Senior Joined: Feb 28, 2005 Posts: 148

I'm good too. After switching to line 2, it didn't work for a few minutes, but now it is working fine again. Strange, only 2 people that far apart having the same problem at the same time, and likely the same cure (swith lines).