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Bruafekkay Posted:
agreed dingy
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Bruafekkay Posted:
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individual, large
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Im trying to add
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Had a call from a
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massrman Posted:
The devices are
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margins , please
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massrman Posted:
Hi these are most
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smith83
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PostPosted: Mon Oct 02, 2006 1:05 pm    Post subject: VT2442 I can now go online but it has a terrible delaaaay Reply with quote Back to top

Hi all,
I just got a VT2442 device and my brother has been trying to install it with no success.

He said that he thinks that the problem is that the power LED is blinking, it's solid for a while, then it blinks then solid for another while and so on. What does that mean? According to the manual it's supposed to stay online all the time.

They have DSL at home. What exactly do they need to get from their providor to get it to work? I'm not even talking about the phone service yet, it doesn't even work as a router, meaning, he can't go online at all.

- He said that the ethernet LED is on but can't go online. That he followed the instruccions and that in the PPPoE he put his username and password of the dsl providor. It still doesn't work.

I was dumb and didn't try it at home before sending it to my family (overseas) so now I'm afraid something is wrong with the device.

Thanks so much for all your help!


Last edited by smith83 on Tue Oct 03, 2006 12:37 pm; edited 1 time in total
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Steve48
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PostPosted: Mon Oct 02, 2006 7:35 pm    Post subject: Reply with quote Back to top

The number of blinks when it's blinking should tell you something about what's going on. One blink means the VT2442 is just starting up. Two means it's trying to get its IP address. Three means it's downloading firmware from Vonage (don't interfere with or interrupt this!). Four means it's trying to make contact with the Vonage server.

I would surmise that it's hanging up at 2 blinks. Is that correct? It might indicate that your brother hasn't quite got the WAN setup right.

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e04855
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PostPosted: Tue Oct 03, 2006 2:29 am    Post subject: Reply with quote Back to top

Hi,
What is your modem? Maybe you can provide the model number.
If you have set PPPoE on the router and it doesnt work, PPPoE maybe set somewherelse (maybe on your modem). Post your modem model number and lets take it from there
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smith83
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PostPosted: Tue Oct 03, 2006 11:51 am    Post subject: Update Reply with quote Back to top

hi, thanks for your reply!
well my brother finally got it to work...well kinda.
the quality is so poor, I talk, wait for like 4 sec and then I hear myself talk and then finally it gets to them. I just lowered the quality of voice and it helped a little but there's still a big delay. It just doesn't make sense because my parents used to use net2phone which was through dial-up and that one didn't even have such a big delay. They have 128/128 speed in their DSL. I know it's not the best but again, it should be better than dial-up. This happens even when the computer is off. Any ideas? What should we try? The next package is 150/200, would this be worth it?
thanks again!
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Steve48
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PostPosted: Tue Oct 03, 2006 7:43 pm    Post subject: Reply with quote Back to top

Have your brother run the forum Voip test (menu, top left, Vonage information/VoIP speed test) and/or a test at www.testyourvoip.com . That should tell you more about how well the ISP is handling Voip.

How did he get it to work?

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smith83
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PostPosted: Wed Oct 04, 2006 7:10 am    Post subject: No test done yet Reply with quote Back to top

I just emailed him both sites so that he could run the tests so I don't know the results. I did not get a chance to talk much with him yesterday. I'll ask him today to run the tests and about how he got the device to work.
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mattmjm
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PostPosted: Sat Oct 14, 2006 7:12 pm    Post subject: Reply with quote Back to top

In my opinion, just looking at the speed of his DSL it looks like the problem could indeed be that. While technically the line is more than capable of sending and receiving telephone traffic (requires 90 kbps) the DSL service may not be performing at its peak, or at least i wouldn't find that to be very surprising. Keep in mind that overhead also is sent on the line. My suggestion to you would be to tell him to go to first his Vonage account, then go to features and select bandwidth saver options. I would try lowering it to 50, or maybe even 30 if that remains choppy however I think that 50 would be adequate. Alternatively (if this solves the problem) he may want to increase the DSL speed.
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