Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
American
New Forum Member
New Forum Member


Joined: Jun 27, 2005
Posts: 7

PostPosted: Mon Oct 02, 2006 9:45 am    Post subject: Vonage Contact Info? - Unhappy to say the least Reply with quote Back to top

I finally found a few email addresses to actually contact Vonage about a problem that is months old.

Now... I was a loyal customer here for over a year but after moving to an area with zero broadband I had to move my numbers to cell phones. Anyway, here is the letter I had to send today:
----------
I need a legal contact for Vonage.

I have been through seven kinds of hell after being a loyal customer for over a year. When trying to move my numbers to another provider, because we moved to an area with no broadband, it required MONTHS of work and untold phone calls and emails to finally get the numbers moved. All the while I am paying for service I don't have. Now, 9 months later, I get a collections letter saying I owe 41.19, for what I have no idea. I have no invoice, no phone calls, no emails...nothing, just a collections letter for no good reason.

Every time I call I have a wait time of over 20 minutes and get shuffled around to support staff that has no idea of how to help me since I am technically no longer a customer.

If anything Vonage owes me several hundred dollars for service I never was able to use caused by the total ineptitude of their support staff (don't even get me started on overseas 'support').

I want an intelligent and responsible management person to call me to discuss this. If I have one red cent show up for collections on my credit report I can assure you I will file the first law suit in my life.

I request a response.
--------
I'm not going to get into all of the details here but I am an educated, technical person who used to own a web hosting company before selling it a few years back. I understand the technical side as well as the customer support issues. While I don't really have any complaints about Vonage's technical service, their VP of customer support needs to be taken out back and shot.

What is interesting is that I sent the email to their PR and Info departments with a read receipt and so far about half have been sent back with a 'NO READ' receipt (the subject is Legal Contact), I assume they receive tons of these per day and just ignore anything that looks like trouble....

Now, I wonder how long this thread will remain? (repost, it lasted less than 5 minutes, I sure wish I could reach an English speaking customer service rep in that period of time)


Last edited by American on Fri Oct 06, 2006 6:34 am; edited 2 times in total
View user's profile Send private message
dconnor
Site Admin
Site Admin


Joined: Mar 05, 2003
Posts: 2263
Location: The Beach

PostPosted: Mon Oct 02, 2006 9:56 am    Post subject: Re: Vonage Contact Info? Reply with quote Back to top

American wrote:
Now, I wonder how long this thread will remain? (repost, it lasted less than 5 minutes,...
We have zero tolerance for topics with misleading titles.

Try this:

Vonage
23 Main Street
Holmdel, New Jersey 07733

_________________
Have Questions? Need to speak to Vonage before signing up?
Call: 1-888-692-8074
Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
View user's profile Send private message Visit poster's website
American
New Forum Member
New Forum Member


Joined: Jun 27, 2005
Posts: 7

PostPosted: Mon Oct 02, 2006 10:27 am    Post subject: Reply with quote Back to top

I'm trying one more time to talk to someone. I managed to get an operator of sort on the phone and she supposedly sent me to someone who can help. Funny how there is no option for "we filed a fraudulent claim on your credit report"!

19 minutes on hold and counting...

26 minutes later.. .I get Gina... oh what a joy to talk to and guess what? Surprise surprise... she can't do a thing for me.


Last edited by American on Mon Oct 02, 2006 10:47 am; edited 1 time in total
View user's profile Send private message
dconnor
Site Admin
Site Admin


Joined: Mar 05, 2003
Posts: 2263
Location: The Beach

PostPosted: Mon Oct 02, 2006 10:32 am    Post subject: Reply with quote Back to top

Sorry, I just over-wrote your post while trying to reply to it.

Try this, it works:
http://www.vonage-forum.com/contact-support.html

_________________
Have Questions? Need to speak to Vonage before signing up?
Call: 1-888-692-8074
Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
View user's profile Send private message Visit poster's website
American
New Forum Member
New Forum Member


Joined: Jun 27, 2005
Posts: 7

PostPosted: Mon Oct 02, 2006 10:49 am    Post subject: Reply with quote Back to top

732.528.2600
732.834.0189 (fax)

Call the top number and you get 2 choices.. customer support (no thank you) or a dial by name directory. That's helpful...IF you know who you need to call!

Guess it boils down to me sending a faxed letter.
View user's profile Send private message
American
New Forum Member
New Forum Member


Joined: Jun 27, 2005
Posts: 7

PostPosted: Wed Oct 04, 2006 10:55 am    Post subject: Reply with quote Back to top

Got a phone call back from Vonage. They basically told me to stuff it.

After sitting for almost 3 months waiting for my numbers to be transferred, to the tune of almost $500.00, I get to pay another 41.00 to Vonage.

Hope you like Vonage because getting disconnected from them is an absolute nightmare!

I don't have enough time in the day to post what I went through but it involved probably 20 hours of phone calls, including about 5 three ways with Vonage, Cingular and Vonage's third party that handles porting numbers. I heard it all, was promised it all yet it took an act of Congress to make it happen!
View user's profile Send private message
American
New Forum Member
New Forum Member


Joined: Jun 27, 2005
Posts: 7

PostPosted: Fri Oct 06, 2006 6:35 am    Post subject: Reply with quote Back to top

If anyone from Vonage wants a good example of how to turn a happy customer into a dedicated anti Vonage customer read the post below from better days:

http://www.vonage-forum.com/ftopic7170.html

Obviously it's not all about the product, customer support and service is more important at the end of the day.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New jimxe2
New Today 4
Yesterday 9
Total 99039

Who Is On Site
Visitors 133
Members 0
Total 133


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.965
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.69 Seconds and 468 Pages In The Last 60 Seconds
The Vonage VoIP Forum