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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


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DerekN
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PostPosted: Mon Oct 02, 2006 7:33 am    Post subject: 9044 minute call Reply with quote Back to top

Yeah, 9044 minutes. Can't believe it myself. Their system didn't disconnect a call, so I'm the lucky lottery winner with a bill over $1700 for last month.

I've been battling this for more than a week. From what I hear, It's going to be 2 more weeks that I've got to put up with an account in GRACE status so I can't call overseas. Every night, they try to charge me over $1700 to bring my bill current...what a crock. On top of it all, get this...they're going to change it to a 10 minute call instead of just getting rid of it. GREAT customer service...just great. Rock on Vonage, you guys are great Mad
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Steve48
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PostPosted: Mon Oct 02, 2006 7:11 pm    Post subject: Reply with quote Back to top

I would suggest dropping a note to them about this using the forum link (menu, top left, Vonage Information/Contact support). We're told this route gets special attention.

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dabones
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PostPosted: Mon Oct 02, 2006 8:36 pm    Post subject: Reply with quote Back to top

wow, thats the 2nd report of this this week.. see:http://www.vonage-forum.com/ftopic16506.html

weird..

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navydavy2001
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PostPosted: Mon Oct 02, 2006 9:26 pm    Post subject: Reply with quote Back to top

dabones wrote:
wow, thats the 2nd report of this this week.. see:http://www.vonage-forum.com/ftopic16506.html

weird..


That is disconcerting. Perhaps more people need to check their acct activity log and report problems here. Vonage may have a wierd software glitch between the techies and billing.

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DerekN
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PostPosted: Tue Oct 03, 2006 8:38 am    Post subject: Re: 9044 Minute Call Reply with quote Back to top

I've already escalated this to the "Executive Response Team" which I had to do by sending an email to the CEO. This isn't something that they let you know you can do at the customer care center. The call center actually only has two levels of support. The first level usually suggests that they transfer you to the cancellations department. Second level support promises they can fix it for you, then after about 3 or 4 minutes on hold you'll be greeted with a very polite "I'm sorry, there's nothing we can do. This is with the engineering department" Tech support can't fix it even at the highest level. The management access privileges in the tech support department won't allow them to adjust calls.

It's definitely a known bug they're working with. It's almost like I won the lottery, but I have to pay instead of collect. I've had Vonage since May 2004 and my average phonebill is in the neighborhood of $100 - $125 from all the international calling we do. I've not fully decided whether we'll stick with them or leave over it at this point. I'm quite tempted to leave considering our international calling will be much less and I can get the same rates through calling cards.
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taylor2767
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PostPosted: Tue Oct 03, 2006 3:57 pm    Post subject: Reply with quote Back to top

I thought their system automatically disconnected calls after 4hrs?
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whitesands
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PostPosted: Wed Oct 04, 2006 4:21 pm    Post subject: Reply with quote Back to top

Wonderful feature add for the dashboard would be to be able to set how many minutes the line would disconnect.
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xcrunxc
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PostPosted: Wed Oct 04, 2006 8:01 pm    Post subject: Reply with quote Back to top

taylor2767 wrote:
I thought their system automatically disconnected calls after 4hrs?


It should. The time that a device is registered to a server for is four hours. After this it is supposed to be disconnected from the server and forced to re-authenticate itself to get access again. Chances are though if it was on a call for this long there was some kind of error loop going on which could have prevented it from disconnecting from the server.
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houuser
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PostPosted: Wed Oct 04, 2006 8:35 pm    Post subject: Reply with quote Back to top

And another reason to sign up for unlimited service. Could it be a way Vonage can assure more customers switch from 500 mins to unlimited? You decide....
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DerekN
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PostPosted: Sat Oct 07, 2006 10:04 am    Post subject: Not a Conspiracy Reply with quote Back to top

This is a bug in their system they're either working on or have fixed at this point. It's not something they're doing to try to milk people out of cash or try to get them to upgrade plans. They're a public company now and those actions would get them in big trouble from the SEC and probably get them delisted as a result. Vonage is in a position where they really need the cash from the public offering if they want to remain in the game, so I seriously doubt it's that kind of ploy.
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