I called at 1:00pm EDT, on a Wednesday (today). My RTP300 has been dying a very slow death (first a high pitched squeal, now tons and tons of static, even when disconnected from the network and a wired phone is connected on both phone ports). I called to activate a D-Link VTA-VR device purchased at a retail store (swap the current mac to a new mac).
After going through the menu, someone immediately answered. While I'm sure it was someone in a far away land, he spoke slowly and clearly enough to be easily understood. We went through the process of enabling the new mac address, he took the liberty to change me from phone port 2 (which was done about a year and a half ago troubleshooting an issue with an RT31P2 and white noise) to port 1 (and actually told me he did so), and offered to walk me through hooking up the new device into my network since I'm going from a router device (RTP300) to non-router device (VTA-VR). I declined his assistance since I called from work and will be hooking this up when I get home tonight. He still proceeded to quickly tell me the steps of shutting down the network (cable modem/router/PC), putting the VTA into the network, and turning everything back on.
Very friendly rep, immediate response, and quite helpful.
This isn't saying everything is rosey in Vonage-land. I did call a few nights ago and waited 45 minutes on hold, only to give up. I also don't know if the service rep did the right thing - I'll find out when I hook it up this evening.
Thanks for the positive post -- I believe people are much more inclined to post the negative and keep the positive to themselves (and this applies to far more than just Vonage), so it is always good to see a positive post and hear about a good experience!
outrun Vonage Forum Senior
Joined: Mar 15, 2005 Posts: 114
Location: Ashland, MA
Small update. When I got home, the Phone 2 light on the RTP300 was out. I shut down the entire network, re-IPd the WRT54G to 192.168, put the VTA in the network, plugged everything back in, and within a minute, I had phone service again (using phone port 1).
Sound quality of the VTA is perfect (better than I ever remember compared to the RTP300). Maybe the RTP was deteriorating for so long that I don't remember how it was originally.
Two thumbs up for Vonage support this time around.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New patsykf3 New Today 0 Yesterday 0 Total 101029 Who Is On Site Visitors 1 Members 0 Total 1
†AK and HI residents pay $29.95 shipping.
††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.
1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.
HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special, best Vonage cheap deals, free sign up offers or discounts.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage Sign up page.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.28 Seconds and Pages In The Last 60 Seconds The Vonage VoIP Forum
Members
New 
New Today 0
Yesterday 0
Total 101029
Who Is On Site
Visitors 1
Members 0
Total 1
N/A