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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

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Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

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On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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took place on the
4th and 5th of
Nov. E-mails with
...

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Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
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Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

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Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
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Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
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On Sep 30, 2016 at 00:37:45


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outrun
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 15, 2005
Posts: 114
Location: Ashland, MA

PostPosted: Wed Sep 27, 2006 12:22 pm    Post subject: Support call.. <gasp>... Positive experience? Reply with quote Back to top

Could it really be?

I called at 1:00pm EDT, on a Wednesday (today). My RTP300 has been dying a very slow death (first a high pitched squeal, now tons and tons of static, even when disconnected from the network and a wired phone is connected on both phone ports). I called to activate a D-Link VTA-VR device purchased at a retail store (swap the current mac to a new mac).

After going through the menu, someone immediately answered. While I'm sure it was someone in a far away land, he spoke slowly and clearly enough to be easily understood. We went through the process of enabling the new mac address, he took the liberty to change me from phone port 2 (which was done about a year and a half ago troubleshooting an issue with an RT31P2 and white noise) to port 1 (and actually told me he did so), and offered to walk me through hooking up the new device into my network since I'm going from a router device (RTP300) to non-router device (VTA-VR). I declined his assistance since I called from work and will be hooking this up when I get home tonight. He still proceeded to quickly tell me the steps of shutting down the network (cable modem/router/PC), putting the VTA into the network, and turning everything back on.

Very friendly rep, immediate response, and quite helpful.

This isn't saying everything is rosey in Vonage-land. I did call a few nights ago and waited 45 minutes on hold, only to give up. I also don't know if the service rep did the right thing - I'll find out when I hook it up this evening.

-Craig

_________________
9/23/04 - 1/28/07 (Vonage): Comcast Cable (6M/384k) --> Motorola SB5120 --> Hawking HBB1 -> WRT54G v4 (Thibor15c) -> VTA-VR
1/29/07 - present (VoicePulse): Comcast Cable (6M/384k) --> Motorola SB5120 --> WRT54G v4 (Tomato 1.17) --> Linksys PAP2T-NA
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rgnok
Vonage Forum Master
Vonage Forum Master


Joined: Jun 12, 2006
Posts: 174

PostPosted: Wed Sep 27, 2006 1:05 pm    Post subject: Reply with quote Back to top

Thanks for the positive post -- I believe people are much more inclined to post the negative and keep the positive to themselves (and this applies to far more than just Vonage), so it is always good to see a positive post and hear about a good experience!
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outrun
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 15, 2005
Posts: 114
Location: Ashland, MA

PostPosted: Wed Sep 27, 2006 8:28 pm    Post subject: Reply with quote Back to top

Small update. When I got home, the Phone 2 light on the RTP300 was out. I shut down the entire network, re-IPd the WRT54G to 192.168, put the VTA in the network, plugged everything back in, and within a minute, I had phone service again (using phone port 1).

Sound quality of the VTA is perfect (better than I ever remember compared to the RTP300). Maybe the RTP was deteriorating for so long that I don't remember how it was originally.

Two thumbs up for Vonage support this time around.

-Craig

_________________
9/23/04 - 1/28/07 (Vonage): Comcast Cable (6M/384k) --> Motorola SB5120 --> Hawking HBB1 -> WRT54G v4 (Thibor15c) -> VTA-VR
1/29/07 - present (VoicePulse): Comcast Cable (6M/384k) --> Motorola SB5120 --> WRT54G v4 (Tomato 1.17) --> Linksys PAP2T-NA
View user's profile Send private message
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