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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
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Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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took place on the
4th and 5th of
Nov. E-mails with
...

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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
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Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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ve3sy
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Joined: Mar 12, 2005
Posts: 37
Location: Petersburg, ON

PostPosted: Tue Sep 26, 2006 4:30 pm    Post subject: Turn around time for replacement Voice Terminal Reply with quote Back to top

After being struck by lightning about a year ago I have been having terrible reliability with my Voice Terminals (purchased from Vonage on-line in 2004). The unit that Vonage replaced my original box with was labeled as refurbished. It lasted about 4 months and then just up and failed to locate the gateway. Vonage at that time replaced it within about 5 days. Not good but more-or-less acceptable.

That terminal failed about a month ago - same issue - and I was told a replacement would go out and I would have same within 3 business days. After numerous phone calls and broken promises, my replacement box still had not shown up so after the first week of no box I went out to Future Shop and bought a retail box (CA$64 Linksys) and did the MAC ADDRESS change on the activation web site and got my service back.

I continued to wait and wait and my calls were met with we are short of that model etc etc. I said I did not care for any Bells and Whistles all I needed was a basic box , it did not even have to provide feed through DHCP service.

Well after 23 days - yes 23 days - a nice D-Link terminal showed up so I switched my line over to that box and will keep the Linksys as a spare for the next time.

This was and is totaly unacceptable yet Vonage seems to think I deserve no compensation other than a free month if I BUY a second line. Ya sure....

Moral of the story - if you want to assure continued service, wait for a good price on a retail box and buy one as a spare. The Vonage activation web site makes it easy to change devices.

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webfors
Member of the Week
Member of the Week


Joined: Aug 30, 2006
Posts: 120

PostPosted: Tue Oct 03, 2006 4:21 pm    Post subject: Reply with quote Back to top

Intestesting.. I was assured that my new VT2442 would be on it's way within 24 hours and that I should expect it within 3 business days. The current VT2442 works fine, except for some funky LED behaviour which makes me nervous, hence the request for a new one Smile

I sure hope it doesn't take as long as yours did. That really must be a rare occurence.

Good idea regarding the retail purchase. I'll keep my eye out for those deals where you can get the adapter/router for free, after rebates and pick one up.
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cndvoip
Vonage Forum Associate
Vonage Forum Associate


Joined: Sep 14, 2006
Posts: 22

PostPosted: Wed Oct 04, 2006 6:21 am    Post subject: turn around time Reply with quote Back to top

I'm sure that is the exception not the rule, my pap was struck by lighting and i recieved mine in 3 days, I'm a manager of a Telephone Booth located in Newmarket we have our Pap on sale too only 64.99 email me @ m17@cabtel.ca if you ever have any problems I can help you
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webfors
Member of the Week
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Joined: Aug 30, 2006
Posts: 120

PostPosted: Wed Oct 04, 2006 6:23 pm    Post subject: Reply with quote Back to top

ve3sy, I did as you suggested and went out and bought a PAP2 for $64. With it, and the free vt2442 from Vonage, I can cover all bases. Example, if my wrtg54s linksys router fails, I have a backup with the vt2442, and if the PAP2 dies, the vt2442 will cover that also.

I just connected the PAP2 and I'm looking forward to seeing how it performs when compared to the vt2442. The geek in me thinks the $64 spent is worth it just to get the opportunity to play with both side by side Smile

So far the PAP2 is working flawlessly.. but a few more days/weeks will tell for sure.
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webfors
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Posts: 120

PostPosted: Fri Oct 06, 2006 1:17 pm    Post subject: Reply with quote Back to top

well, the new vt2442 arrived as promised this morning. In fact, it's a newer version of the vt2442. The old model was vt2442-vd and the new is vt2442-vc. I don't know if there's any difference between the old and new, but they have slightly different model numbers and the led lights are covered by a totally black cover, instead of the silver looking cover. The old Motorola box was dated 2005 and the new one is dated 2006. I'll have to research the difference between the two.

Regarding phone quality, the vt2442 is better then the PAP2. Less static on the line and I don't get those periodic voice jitters that I did with the PAP2 over the past couple of days.

I also called Vonage to let them know I bought a PAP2 retail, and they graciously credited my account the $70+ dollars to cover the cost of the device.

So now I need to decide whether I'm going to keep the PAP2 at all. I can always run over to BestBuy and get a new one if my vt2442 ever fails on me Smile
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