RTP300 Static

Posts: 11 · Vonage Forum Associate Joined: Oct 05, 2005 Posts: 11

Static is back on mine and I've already downgraded firmware. They claim they can't give me a rebate, but I can cancel my account and renew and ONLY pay $9.99 shipping and $29 activation! What a deal!

How do you guys get free replacements?

Posts: 1 · New Forum Member Joined: Oct 26, 2006 Posts: 1

I'm wondering how many have had the static come back after thinking it was fixed. I have had the firmware rolled back, and have been changed to phone line 2. Each time I thought it was fixed only to have the static come back. One of the posts mentioned heat...I am wondering if after being turned off and cooling down the static goes away only to return after being left on and heating up. Have others had the static come back after being "fixed"?

Posts: 5 · New Forum Member Joined: Oct 04, 2006 Posts: 5

I have been static-free for two weeks now since receiving the new RTP300 from Vonage. So for me at least, it was the hardware itself that was the issue rather than firmware, heat, etc.

The customer service is like a box of chocolates. Threatening to cancel service after proving to them that I had tried all their debugging suggestions - new (old) firmware, line two, 6' separation, etc. did the trick for me.

Good Luck

Posts: 2 · New Forum Member Joined: Oct 28, 2006 Posts: 2

Glad to have found this thread. I've been pulling out my hair dealing with Bangalor support about the static on my RTP300... which has gotten so bad, my line is essentially unusable.

The problem has developed over the past 4-5 weeks, which jibes with the firmware upgrade theory.

I have 2 Vonage lines, which for some unknown reason, Vonage set up as two separate accounts, so I've got 2 RTP300's going... both running the 1.01.07 firmware... and only one line has the static.....so it could be worse.

I've checked and replaced every possible source of the problem that I control... swapped out phones, exchanged cables, come into the box directly from my cable modem, come into it through a switch, had tech support swap the phone port.... and nothing has worked.

It makes me angry that Tech Support (whom I was on the phone with for over 90 minutes today....and hours over the past month) has me jumping through these hoops when there are such widely reported modem problems.

There's some relief and strength in numbers in seeing that others are having similar problems... and greater relief to see that some are even solving the problem!

Not sure what to do next.... should I try the firmware downgrade (which people seem to be reporting only intermittent success), insist on a new modem (I don't want to incur any cost or additional service commitment) , or just cancel the service? My contract is up at the end of December, and I'm frustrated enough to incur the cancellation fee.... if only it were that simple. I've read soooo many horror stories of people trying to cancel... worse than AOL.

Any thoughts or advice would be much appreciated....

Posts: 2 · New Forum Member Joined: Oct 28, 2006 Posts: 2

Level 2 Tech Support FINALLY agreed (after a month of complaining about unusable phone service) to replace the modem. I have 2 lines / 2 modems, and the second line / modem seem to be just fine, so I'm very hopeful this will solve the problem. I'll let you know.

Don't know why they're so reluctant to accept any responsibility and replace equipment, when it seemed clear to me from day one... certainly well before day 31.. .that the problem was on their end.

In my experience dealing with other companies... specifically someone like DirecTV, who Lord knows isn't the greatest customer service on the planet...yet they'll replace a faulty receiver at the drop of a hat rather than risk you'll jump ship for cable or Dish Net. Vonage needs to be much more pro-active about keeping customers happy.... else they'll see their subscriber base dwindle and that stock price continue to plummet.

I'll let you know if the new modem is the answer.