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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
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Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

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Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
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Topic:
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
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should offer
...

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eneexpress
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Joined: Aug 13, 2005
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PostPosted: Tue Oct 03, 2006 9:35 am    Post subject: Reply with quote Back to top

VonageTPA wrote:
I'm not about to try this firmware myself, but could someone describe the static they get? Is it like a hissy-sound in the background (but louder than usual for common line noise?) .


A lot like the static you get when you walk too far away from the house with a cordless phone.

I heard back from level 2 support this morning and they rolled back the firmware in the RTP300. And voila - static problem solved!
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VonageTPA
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Posts: 1715
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PostPosted: Wed Oct 04, 2006 2:14 am    Post subject: Reply with quote Back to top

Hmm... that sounds different than the noise I used to get from the RTP300. At any rate, I'll gladly stay on the firmware I'm on and keep ignoring the updates.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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PaulKo
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PostPosted: Wed Oct 04, 2006 8:25 am    Post subject: RTP300 Static Reply with quote Back to top

I am also experiencing static lately (over the past month). I shouldn't have to worry about firmware upgrades, etc. It's a phone, dammit!

/* End of Rant */

Anyways, is there a solution to this? Been on the phone with our friends in Bangalore tech support several times. I have:

1. Tried another phone
2. Bypassed my wireless router and connected the RTP300 directly to cable modem
3. Plugged the RTP300 into a surge protector
4. Moved all components >6' away from each other
5. Had Cable Co. come out and check everything. Up/Down BW both wonderful
6. Plugged RTP300 into another outlet on a different circuit
7. Had Vonage activate other phone connection on RTP300 and tried that

None of the above improved the situation!

Any suggestions are appreciated.
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canibus23
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Posts: 34

PostPosted: Wed Oct 04, 2006 1:41 pm    Post subject: k Reply with quote Back to top

well ur rtp300 should be in front of ur wireless router anyway. Have CS try rollingback the firmware. Seems like this is a known issue w/ the rtp300's.
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VonageTPA
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PostPosted: Thu Oct 05, 2006 12:45 am    Post subject: Re: k Reply with quote Back to top

canibus23 wrote:
well ur rtp300 should be in front of ur wireless router anyway. Have CS try rollingback the firmware. Seems like this is a known issue w/ the rtp300's.


I agree that the firmware is to blame (have them roll it back to the older version of 1.00.62), BUT, I'd never put an RTP300 in front of any computer -- their router can't handle much traffic before it craps itself and stops passing traffic reliably. For troubleshooting purposes, it's not a bad idea to temporarily connect it as close to the originating connection as possible, BUT, I'd only do that on a temporary basis. A GOOD router (which there are relatively few consumer-level routers which I'd say are good) will be transparent in Voip calls.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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PaulKo
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PostPosted: Thu Oct 05, 2006 6:38 am    Post subject: Reply with quote Back to top

Thank-you for the responses, Canibus and VonageTPA. I am at "second-level" tech support now, so I can probably float the firmware rollback idea with them without getting a blank (virtual) stare. (Or an offer to add a second line for that matter!)

Pardon me if this is ignorant, but "in front of" has no meaning to me in my setup. I access the internet via my laptop in a wireless manner, with "wired" connections shown below, as recommended by Vonage.

"Internet" -->Cable Modem-->Wireless Router-->RTP300-->Telephone

This worked fine until a month ago. If there is something amiss with this setup, please let me know.

Thanks Again
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outrun
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Joined: Mar 15, 2005
Posts: 114
Location: Ashland, MA

PostPosted: Thu Oct 05, 2006 10:05 am    Post subject: Re: k Reply with quote Back to top

VonageTPA wrote:
...BUT, I'd never put an RTP300 in front of any computer -- their router can't handle much traffic before it craps itself and stops passing traffic reliably. For troubleshooting purposes, it's not a bad idea to temporarily connect it as close to the originating connection as possible, BUT, I'd only do that on a temporary basis. A GOOD router (which there are relatively few consumer-level routers which I'd say are good) will be transparent in Voip calls.


I have my VTA-VR behind a WRT54G (v4) running Thibor firmware. This is definitely "one of those GOOD routers". It never gives me a problem.

-Craig

_________________
9/23/04 - 1/28/07 (Vonage): Comcast Cable (6M/384k) --> Motorola SB5120 --> Hawking HBB1 -> WRT54G v4 (Thibor15c) -> VTA-VR
1/29/07 - present (VoicePulse): Comcast Cable (6M/384k) --> Motorola SB5120 --> WRT54G v4 (Tomato 1.17) --> Linksys PAP2T-NA
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VonageTPA
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PostPosted: Thu Oct 05, 2006 1:05 pm    Post subject: Reply with quote Back to top

PaulKo wrote:

"Internet" -->Cable Modem-->Wireless Router-->RTP300-->Telephone

This worked fine until a month ago. If there is something amiss with this setup, please let me know.

Thanks Again


That's exactly how it should be connected. I'm suspecting the firmware updates are what caused your misery.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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PaulKo
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PostPosted: Fri Oct 06, 2006 7:13 am    Post subject: Reply with quote Back to top

Well, a firmware "update" got pushed down the wire to me from Vonage. I am not sure if this was the roll-back or some enhancement, however the static is still there.

Vonage customer support confirmed via email that they now believe the Vonage router is the cause of my issue, and they will gladly replace it for a mere $40.

Not the best customer service IMFAO. New customers get a free router, but existing ones need to purchase a replacement for a defective one? I've given them one more chance to give me a free replacement router before I go Skype full time. We shall see what the response will be.

Thanks for listening!
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temproductions
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PostPosted: Sat Oct 07, 2006 7:17 pm    Post subject: Reply with quote Back to top

I'm glad I found this thread. As a customer of Vonage since 2003, I've seen it all. But I noticed the static suddenly started after the 1.01.07 update. The static that I get kind of reminds me of an old AM radio - a drifting whistling static. It seems like it's worse on some phone calls than on others. I also was 'upgraded' to a clicking sound on some phone calls.

I'm going to try to change to the 50k codec on the bandwidth saver page in my account as a temporary fix. I'll gladly report here if that does help with my situation...

Good luck to us all.

_________________
Comcast HSI in Denver
8mbps/768k
D-Link VTA & a SoftPhone
Happy with Vonage for over 3 years.

http://www.russnixon.com
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