Hi, just a little comfort to you guys. I had a 9044 minute international call to a cell phone on my bill for a grand total over $1500 for 1 call. Every single night, they try to charge my debit card to pay the full bill.
I definitely don't dispute that I made the call, but I certainly didn't talk for 6 days (while I was making other calls). There's a bug in their system and they're working on it. It's been about 10 days since I first notified them about the erroneous charge. Unfortunately, the customer care center and even tech support don't have the means to fix your bill. You need to contact the executive response team by sending an email to jeffrey.citron@vonage.com and gripe about your issue. Beware, this email doesn't accept from all domains, so you should try sending your email from a popular domain like @yahoo.com if it won't go through the first time. We're not alone, they're starting to have quite a number of these issue pop up; at least that's the buzz I've heard from the customer care center when I call every day.
I will say, I was on the phone for 6 1/2 hours all night straight through and my call did not end anytime during that 6 1/2 hours. I have unlimited so it doesn't matter to me! Just wanted to give my in-put!
I frequently take and make long support calls from home when there is a problem with systems at my office. As recently as 3 weeks ago I was dropped at the 4 hour mark.
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