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neastguy
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Joined: Feb 17, 2006
Posts: 16

PostPosted: Sat Sep 23, 2006 10:14 am    Post subject: phone connection bad when downloading files over internet Reply with quote Back to top

if I'm downloading files from the internet, my Vonage phone connection turns to crap... is there any way to fix this... I have cable modem and wireless router.... some sort of override where Vonage gets the priority over whatever I might be downloading until after the call?
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karafotias
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Joined: Sep 12, 2006
Posts: 6

PostPosted: Sat Sep 23, 2006 12:07 pm    Post subject: Reply with quote Back to top

Since this is an internet service if you are downloading large files this will happen on occasion. It makes note of that on Vonage's website.

http://www.vonage.com/help.php?article=942

What you could try is using the port forwarding feature on your existing router. You can find the settings by searching for port forwarding on Vonage's website.

http://www.vonage.com/help.php?article=1098

The other thing to do is to upgrade your current router with one that supports QoS ( Quality of Service) http://www.vonage.com/help.php?article=1097 This will give the Voip calls priority. There are several settings to increase or decrease priority. Dlink & the others make versions that support QoS and are not that expensive.

I hope this helps! Very Happy
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Sep 23, 2006 12:46 pm    Post subject: Re: phone connection bad when downloading files over interne Reply with quote Back to top

neastguy wrote:
if I'm downloading files from the internet, my Vonage phone connection turns to crap... is there any way to fix this... I have cable modem and wireless router.... some sort of override where Vonage gets the priority over whatever I might be downloading until after the call?


Please post the technical details listed in the sticky message at the top of the forum. Generally speaking, Vonage router/adapters will prioritize for phone service, but other equipment in your setup may override that.

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Steve Gray
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vonalink
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Joined: Jul 17, 2006
Posts: 260
Location: Ontario, Canada

PostPosted: Sat Sep 23, 2006 2:07 pm    Post subject: Reply with quote Back to top

You could add an Voip Accelerator such as the D-Link DI-102

http://www.dlink.com/products/?pid=426&sec=1

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neastguy
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Joined: Feb 17, 2006
Posts: 16

PostPosted: Sun Sep 24, 2006 5:45 am    Post subject: Reply with quote Back to top

My Results
Download 3,319,664 bps
Upload 440,064 bps
QOS 97%
RTT 42 ms
MaxPause 48 ms

dlink g wirelss
I got the free modem that came with Vonage abut 6 months ago, my dlink router is a couple years old

adelphia cable
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Darrell_G
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 05, 2005
Posts: 881

PostPosted: Sun Sep 24, 2006 6:09 am    Post subject: Reply with quote Back to top

The Hawking HBB1 Broadband Booster would be ideal for your situation. The HBB1 is a plug-n-play device that sits between your cable modem and your router which in turn prioritizes time sensitive applications such as Voip phone calls.

http://www.hawkingtech.com/products/productlist.php?CatID=36&FamID=80&ProdID=216
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cHeeNom3
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Joined: Sep 27, 2006
Posts: 2

PostPosted: Tue Sep 26, 2006 11:47 pm    Post subject: Reply with quote Back to top

I have the WRTP54G. I have a friend that reccomeded me to replace the WRTP54G with the
WRT300N
http://www.linksys.com/servlet/Satellite?c=L_Product_C2&childpagename=US%2FLayout&cid=1144763513404&pagename=Linksys%2FCommon%2FVisitorWrapper

and the PAP2. I read on the box that it's supposed to help with this problem. Anyone care to coment?
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