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mikebrown Posted:
Hello, I think
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they can surely
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Hard Wiring - Installation
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On Jun 24, 2017 at 04:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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On May 09, 2017 at 01:14:26

diana87 Posted:
You have to use
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On May 02, 2017 at 12:28:06

dconnor Posted:
What is the main
number on the
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virtual number?
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In The Forum:
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Topic:
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On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
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rely exclusively
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...

In The Forum:
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Topic:
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On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

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On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
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On Feb 23, 2017 at 12:33:52

beast321 Posted:
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tplink Posted:
Im trying to add
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In The Forum:
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On Dec 05, 2016 at 06:35:11


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saldelmund
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Joined: Aug 03, 2006
Posts: 6

PostPosted: Wed Sep 20, 2006 11:19 am    Post subject: Vonage sends 911 to your house incorrectly! Reply with quote Back to top

Our Vonage service is being cancelled ASAP, and I suggest that every one of you call and make absolutely certain that your address doesn't exist in Vonages database on ANY account except your own. Call and get to the highest manager you can, or this may happen to you...

Back in August my mother received a rude awakening at 4am...

Police officers banging on her front door.

They told her that a 911 call had been made from her telephone number and that they had to check the house... She let them in, they checked out the whole house and left.

She had made no call to 911, and her Vonage phone log confirmed this. However the police gave her the correct phone number from her Vonage phone that they were responding to.

After several calls to Vonage customer service Vonage claimed responsibility for what happened. They linked my moms address by accident to someone elses account... who apparently dialed 911 by accident while trying to call a certain area code in India.

They apologized, gave us a month free of service (not really satisfactory to me but my mom was fine with it) and sent us a letter stating it was a fluke, and could not possibly every happen again.

Fast forward to last night, September 19th, 1.5 months later.

Police respond to a 911 hang-up at my moms address. No one answers the door. The police break into the rear window of the house, and do a sweep... No one is home. A few minutes later my sister comes home to find 3 cop cars, and an ambulance in front of our house and 6 cops standing outside the front door. Mind you my mother is type 1 diabetic and has been having blood sugar issues lately. No one will tell my sister what is going on or let her in the house, she becomes completely unguled and nearly has a heart attack. Finally my mother arrives and she explains what happened with Vonage last time. The Police are very sympathetic and apologetic.

Now OBVIOUSLY I am CANCELLING my mothers Vonage service, ASAP... but this is not enough... even if they refund the entire subscription we've payed over the last year and a half, this is not enough. I am completely livid right now and am not sure where I should go with this. I'm going to call them this morning, but it seems like I should get a lawyer first.

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