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jason788
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Joined: Sep 19, 2006
Posts: 7

PostPosted: Tue Sep 19, 2006 1:27 pm    Post subject: Can a virtual number become your primary number?? Reply with quote Back to top

Can your virtual number become your primary number?? The virtual # was not ported, it came from vonage...is it possible to have a virtual become a primary number????Can anyone answer this?? Thanks.
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midnyt_sun
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Joined: Sep 02, 2006
Posts: 36

PostPosted: Tue Sep 19, 2006 1:42 pm    Post subject: Reply with quote Back to top

yes u can have your vitual # your primary number.
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canibus23
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Joined: Sep 14, 2006
Posts: 34

PostPosted: Tue Sep 19, 2006 3:16 pm    Post subject: swapping Reply with quote Back to top

your just going to have to call Vonage, which they should create a little ticket and shouldnt take to long. Sometimes Vonage can take alittle awhile w/ handling those tickets so..........
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gobsmacked
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PostPosted: Sun Sep 24, 2006 4:00 pm    Post subject: virtual number a s primary number Reply with quote Back to top

yes a virtual number can be a primary number particularly i f the letter of authorization has not been returned by the customer within thirty days,
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gt6377c
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Joined: Sep 25, 2006
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PostPosted: Mon Sep 25, 2006 8:26 pm    Post subject: Reply with quote Back to top

I've called and emailed Vonage, and they won't switch my virtual and primary numbers. They say they can't do it.
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jason788
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Joined: Sep 19, 2006
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PostPosted: Mon Sep 25, 2006 8:38 pm    Post subject: They finally did it Reply with quote Back to top

After a week on the phone with cs they finally swapped my primary and virtual numbers, my virtual number luckily wasnt ported and originally came from Vonage and i got it back as the primary. It can be done but you have to keep calling until you get someone that knows what their doing, if you get anyone in India you might as well just hang up because they have no clue what there doing, you need to speak to management to get this done.
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kimchi
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Joined: Sep 11, 2006
Posts: 23

PostPosted: Mon Sep 25, 2006 8:48 pm    Post subject: Reply with quote Back to top

Confused

i guess there's a confusion going on here.

if you're talking about your temporary virtual number which Vonage assigns to you while your existing number is being transferred then you can cancel the transfer and keep your temporary virtual number as your primary number.

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jason788
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PostPosted: Mon Sep 25, 2006 9:05 pm    Post subject: Not original virtual number Reply with quote Back to top

In the post before I was speaking of a virtual number that id added to my account and was paying for, i was not talking about the original virtual number they gave me when i signed up. Sorry if I confused anyone.
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canibus23
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Posts: 34

PostPosted: Tue Sep 26, 2006 11:30 am    Post subject: Re: They finally did it Reply with quote Back to top

jason788 wrote:
After a week on the phone with cs they finally swapped my primary and virtual numbers, my virtual number luckily wasnt ported and originally came from Vonage and i got it back as the primary. It can be done but you have to keep calling until you get someone that knows what their doing, if you get anyone in India you might as well just hang up because they have no clue what there doing, you need to speak to management to get this done.


too funny, but true......I dont even know why most outsourcing is done in India(well we all know why). They should just stick to making hardware.
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kimchi
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PostPosted: Tue Sep 26, 2006 3:16 pm    Post subject: Reply with quote Back to top

virtual numbers will remain virtual numbers. You can't have it as your primary number. It's the other way around. Your primary number can be changed into a virtual number.

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what is essential is invisible to the eye.."
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