Can a virtual number become your priamry number?

Posts: 7 · New Forum Member Joined: Sep 19, 2006 Posts: 7

Can a virtual number become your primary number. Is this possible??

Posts: 253 · Vonage Forum Master Joined: May 23, 2006 Posts: 253

Posts: 7 · New Forum Member Joined: Sep 19, 2006 Posts: 7

You CAN DO a virtual primary swap, I recently had it done on my account, you have to call cs about a hundred times to get it done. Once i finnally got someone that knew what they were doing. It was finally done.

Posts: 253 · Vonage Forum Master Joined: May 23, 2006 Posts: 253

haha..!! it thought you wanna do it on your end...

that is possible if the vonage itself will do the process...
but as far as i concern,
there's a certain process on this one...

it needs a ticket wherein we dont have the access
to do it so...

and you will face a lot of troubles..

pain in the neck!!! arg!!! Evil or Very Mad

Posts: 15 · Vonage Forum Associate Joined: Oct 17, 2006 Posts: 15

jason788, you're right. what we do is just a DID swap. 'though it'll take a certain process for the swapping to be done, at least, we won't have the inconvenience of changing phone numbers. my current phone number was once my virtual number.

Posts: 14 · Posted: Fri May 11, 2007 8:38 pm Post subject:

What do I have to do to get this done?

jason788 wrote:

You CAN DO a virtual primary swap, I recently had it done on my account, you have to call cs about a hundred times to get it done. Once i finnally got someone that knew what they were doing. It was finally done.

Posts: 14 · Posted: Fri May 11, 2007 9:15 pm Post subject:

I just got off the phone with customer service.

They did it for me on my first try!

What needs to happen is that you tell them you want your virtual number to be the billing number. If they say they cannot do it, tell them that "Advanced Customer support" can perform this task. The whole process took about 20 minutes and after it's been done, you have to power cycle your adapater for 10 secs and works like a charm!!

Posts: 34 · Vonage Forum Junior Joined: May 27, 2007 Posts: 34

tech support agents can do this now. newer agents may not have access to the tools to do this so request for at least tech level2. they can do it in no time. no ticket to be created. no need to wait so long. 20 minutes would be enough

Posts: 22 · Posted: Tue Jun 26, 2007 12:16 am Post subject: it does work

orient_guy wrote:

tech support agents can do this now. newer agents may not have access to the tools to do this so request for at least tech level2. they can do it in no time. no ticket to be created. no need to wait so long. 20 minutes would be enough

yes i just went through this. the operator knew what i was asking for (swapped my virtual & primary) and did it over the phone. there were some things i learned from this, though:
1) there's an activation fee of 9.99 + taxes to make the switch
2) after the call, you'll need to wait a while then reset your router to make calls. no one bothered to tell me this, but i'm not new to Vonage either. pretty much anytime there's a change to your service, it's a good idea to reboot the router.
3) your phone account / setup resets itself to some point in the past. for instance, i had to re-update my "network down" number (it was set to ring my ex-wife's cell (how nice Rolling Eyes

)). if you do make the switch, i recommend you take the time to go through all of your features and re-configure as necessary.

i'm left with one small problem: my received calls list isn't working on the dashboard, displaying "there are no calls to display." untrue. otherwise, this went off pretty smoothly Smile