Funny thing is someone left a voicemail for me and it was choppy...
The choppy audio is inbound and outbound.
Also, there are numerous times I call and there is no audio.
Sometimes I call and there are recordings - can't remember but something like circuits are busy or something like that. It is a Vonage message as it was part of the message.
I had this setup for nearly 2 years.. I loved and bragged the service. These past months are horrid. Please help!
1. Saxton, PA 2. Adelphia Cable Internet 3. 6000 down 768 up - I can download and upload better then these 4. Motorola SB5100 5. RT31P2 - firmware version 1.30.01 6. Modem---->Vonage Adapter-->PC 7. Issues : choppy audio - calls not connecting 8. Voip test illustrated below
Please post the results listed on the advanced tab for the forum Voip test. Also, please run a comparison test at www.testyourvoip.com (test call to Boston).
Speed test statistics --------------------- Download speed: 3929152 bps Upload speed: 870600 bps Quality of service: 52 % Download test type: socket Upload test type: socket Maximum download pause: 74 ms Average download pause: 8 ms Minimum round trip time to server: 43 ms Average round trip time to server: 112 ms
Voip test statistics -------------------- Jitter: you --> server: 4.1 ms Jitter: server --> you: 8.6 ms Packet loss: you --> server: 0.0 % Packet loss: server --> you: 0.0 % Packet discards: 0.0 % Packets out of order: 0.0 % Number of supported Voip lines: 14 Estimated MOS score: 3.9
dhuston Full Forum Member
Joined: Mar 21, 2006 Posts: 41
Location: Massachusetts
Call Vonage technical support and let them know. I have had trouble for some time, purchased a LinkSys OGV200 -network optimizer- and still had trouble. I called Vonage and they fixed it on the second attempt. Still tough to understand what they are saying, but at least they fixed my problem quickly.
They said they were changing the setup on my voice adapter (Motorola VT1005). I never could find the changes, so they must have been on a hidden screen or on their server.
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