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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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Pinion
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Joined: Sep 16, 2006
Posts: 8

PostPosted: Sat Sep 16, 2006 8:26 am    Post subject: Static on the line - typical? Reply with quote Back to top

I just got everything set up a few days ago and everything is working fine, except that there's audible static on the line. It's fairly constant and rather annoying but tolerable I guess. Is this typical of Voip or do I have a defective vta? Anything I could try?

I'm using the d-link vta
http://vonage.com/device.php?type=DLINKVTA

I've tried plugging it directly into an outlet and I've tried it in a power strip same noise either way. How likely is it that they'll send me a free replacement?



1. Your location = Davenport, IA
2. Your ISP name and type (cable, DSL, wireless etc) = Mediacom Cable
3. Upload and download speeds=10megabit down / 1 megabit up
4. Modem make and model = Motorola SB5120
5. Type of Vonage adapter used ie RT31P2 or PAP2 = Dlink VTA
6. Setup of Network ie Modem---->Vonage Adapter-->PC = Modem & Vonage Adapter ----> Linksys WRT54GS ----.>PC




Speed test statistics
---------------------
Download speed: 9054560 bps
Upload speed: 961680 bps
Quality of service: 79 %
Download test type: socket
Upload test type: socket
Maximum download pause: 51 ms
Average download pause: 2 ms
Minimum round trip time to server: 36 ms
Average round trip time to server: 66 ms

Voip test statistics
--------------------
Jitter: you --> server: 3.4 ms
Jitter: server --> you: 8.4 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 16
Estimated MOS score: 3.9
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Sep 16, 2006 10:52 am    Post subject: Reply with quote Back to top

A gentle background hiss seems to be pretty normal, but objectionable static isn't. Do you have your device plugged into house wiring? If so, undo that and plug a phone directly into the device to see if that makes a difference.

By the way, I don't understand your setup. Since the D-link VTA is not a router, how have you placed it between your modem and your Linksys router?

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Steve Gray
Orlando, FL
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Joined: Sep 16, 2006
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PostPosted: Sat Sep 16, 2006 11:22 am    Post subject: Reply with quote Back to top

It's connected to my house wiring now but when I first got it I had it isolated and it sounded exactly the same. It's not very noticeable during a conversation, just a faint crackle when it's quiet. When I first start to dial it's not really a hiss, more of fairly steady crackling noise. Not anything tremendously irritating but I would prefer silence obviously. Wink It's louder than my old qwest line.

I've been reading the forum and tried the "phone off the hook in the second outlet" and it didn't do anything.

My modem and the dlink vta are plugged into the router.
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Steve48
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Posts: 4777

PostPosted: Sat Sep 16, 2006 2:25 pm    Post subject: Reply with quote Back to top

I'd give customer service a call and see if they can make an adjustment.

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Steve Gray
Orlando, FL
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bambam
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Joined: Sep 23, 2006
Posts: 9

PostPosted: Sat Sep 23, 2006 7:30 pm    Post subject: Reply with quote Back to top

tips for static lines
1.test using a different phone
2. make sure that all wires are free of damage.
3. try to change the adapter's location. dont put it next to an electronic device.
4. if there is an available phone port, try to switch it. you can call tech support to switch the phone line for you.

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Pinion
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PostPosted: Sat Sep 23, 2006 10:42 pm    Post subject: Reply with quote Back to top

I've tried a few different phones, same noise. If I turn the volume down enough on the various receivers it's harder to hear the static though. Rolling Eyes

All the cables are new.

I moved the adapter 4+ feet away from other electronics. Same noise

I could call and get them to switch the account to line two on the dta but I'm doubtful that would do much. I suppose I could try it.
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Steve48
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Posts: 4777

PostPosted: Sun Sep 24, 2006 4:05 pm    Post subject: Reply with quote Back to top

I would. I think Bambam had a good idea there.

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Orlando, FL
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