New customer from FreeTalk - Same old problems!

Posts: 71 · Full Forum Member Joined: Jul 19, 2005 Posts: 71

I found this post amusing in one of the VOIP newsgroups....

This is a customer that has just migrated from the defunct FreeTalk to Vonage. Clearly FreeTalk were capable of making their offering look like a UK phone service, something that Vonage have made little progress with in 18 months...

"I've just transferred over, they have yet to credit my card with the
cost of sending me the new router! I also seems to have a delay, no too much of a problem, there are a couple of things I'm not so keen on with the new service, 1 you have to remember to do a *67 to withhold your number every time and cannot do 1571 to check voice mail, you have to do a *123 also all commands in American and last of a they insist in calling # pound key!"

Now where have I heard all that before Smile

Posts: 63 · Full Forum Member Joined: Jul 14, 2005 Posts: 63

As hundreds of other customers have mentioned time and time again - months and months later still no de-americanisation of access codes for voicemail,141 etc and removing that £ sign from the voicemail message.

The Motorola adapter is not correctly geared up for uk. We have a Binatone cordless phone that produces the caller display correctly on BT, it also produced it correctly on Freetalk. With this adapter when a call comes in it just shows "Call" so you have no idea of who's ringing. When you look through the call records the number is there,but what good is that - it needs to be displayed while the phone is ringing not when it's stopped!!! Also I ring the vonage number from another number in the house and hear about three rings before the actual vonage phone starts ringing again not good. Also the ringing is like the BT call sign ring and not the proper uk ring. It rings like brrrrrrrr---brrrrrrrr---brrrrrrrr instead of the normal brr-brr----brr-brr----brr-brr etc.

Trying to explain to tech support is a nightmare.

Vonage -for the zillionth time please make Vonage UK, UK orientated and not extensions of an american phone service.....

Posts: 71 · Full Forum Member Joined: Jul 19, 2005 Posts: 71

Interesting stuff, I talked in length 12 months ago about the configuration of their ATA's and the fact that they did not represent UK specifications in particular in terms of audio levels/durations of supervisorary tones.

I thought some effort had been made to resolve that but it appears the introduction of new ATA,s has thrown it all to the wind!

How on earth can they screw up ringtone? this is configurable in the ATA and for the UK it is "ring ring" not "burrrrrrrrrrrrrrrrr burrrrrrrrrrrrrrrrr"

This is clearly one of a number of issues and I find it difficult to understand after so much time why they are clearly incapable of producing standard templates for the configuration of 3 (possibly 4) ATA's used in the UK!

Oh Hum......

Posts: 1 · New Forum Member Joined: Sep 18, 2006 Posts: 1

Hello .
We moved one FT line over to Vonage who sent out the new Motorola but on setting up the DMZ in the Mororola to allow access to our mail and web servers we found that it did not work no mail was allowed to enter our server and we could not access it to collect mail and the web server was not allowing access either .
We had here an old Linksys RTP XXX from a previous Vonage account cant thgink of the rest of the number and had the number from the Motorola switched to the Linksys and the DMZ in the Linksys is now working fine.
We still have the orignal Motorola support said keep hold of it in case the linksys goes faulty at some point , what I would like to know is why would the DMZ not work in the MOTOROLA yet no problem was the Linksys . Now what we would really like is to have two Motorola's and take the Linksys out of the systen completely having now got the other FT line moved to Vonage .
Has anyone got any idea why DMZ will work perfectly yet we draw a blank when it is set up in a Motorola ? .
Ron .