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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Hard Wiring - Installation
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rgoers
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PostPosted: Fri Sep 15, 2006 10:05 am    Post subject: Back-fed Home Jacks Suddenly Quit Working Reply with quote Back to top

I came home from a weekend away and found my phones dead. After much testing, I found that I can plug a phone into the Linksys RTP300, and I get a dial tone. If I plug the home wiring in, I get no dial tones anywhere! Phones all worked before I left... and nothing changed while I was away.

For the record; I have my local phone connection disconnected at the box where it comes into the house, and have back-fed the house wiring into my RTP300. I have 1 fax machine, and 1 cordless phone hooked up, that's it. I have tried unplugging both, and running around testing each drop with a regular corded phone. It seems ALL drops are dead. The only way I get a dial tone is when I plug a single phone directly into the RTP300.

Sure sounds like a wiring problem, but seems suspicious as I was away (couldn't have fiddled with wiring) when the problem occurred.

Any ideas???
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scerruti
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PostPosted: Fri Sep 15, 2006 1:46 pm    Post subject: Reply with quote Back to top

I had a similar problem and tracked it to a screw my 2 y.o. had put into a phone jack. I doubt that is your problem since he probably hasn't been to your house.

You're off to a good start at debugging. The next step is to isolate each jack and try to find the short. Structured wiring obviously makes this much easier. A multimeter can come in handy as a test tool if you have one.

One method would be to verify the jack the adapter is connected to works and then add other jacks back into the system one at a time.

As far as causes, a bad splice or moisture could cause a failure. Rodents have also been known to cause problems.

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rgoers
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PostPosted: Fri Sep 15, 2006 4:13 pm    Post subject: Reply with quote Back to top

Well, if he had been here, I would have determind that walking back to Leesburg from Rochester, NY would be too much for the little tyke, and I would have stuck a stamp on him and mailed him back (with the screw, of course).

I have a good meter, and all that stuff. The wiring is only about 12 years old, and I put it in when I built the house. I really hate to spend all that time and effort - but it looks like I'm going to have to. ( I *really* wish your kid and a rogue screw was the cause.) I think I'll check all the drops for metal objects before I get started anyway. Smile
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Steve48
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PostPosted: Fri Sep 15, 2006 6:02 pm    Post subject: Reply with quote Back to top

You'll want to determine whether it's a short or an open in the wiring. Does the phone light blink on the adapter when you plug it into the house wiring? If it does, then it's a short in the wiring. If not, you have an open.

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vafletch
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PostPosted: Sat Sep 16, 2006 9:09 am    Post subject: Similar Backwire Issues Reply with quote Back to top

I experienced the same backwire issue mentioned: Everything was working fine for months then one day none of my phone jacks worked. The jack at the Vonage box works with a phone plugged in but no other jacks in the house work. I tried to validate my phone lines as best a i could and they all looked good and connections seemed ok - haven't done an exhaustive wire trace, however. One question i had was around the signal that the Vonage box is driving. Does anyone know where a signaling spec is for what's coming out of the Vonage box? One area that I may try is getting another Vonage box and seeing if that resolves the issue. Any technical data would be appreciated on the Vonage box.
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mundy5
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PostPosted: Mon Sep 18, 2006 11:56 am    Post subject: Reply with quote Back to top

rgoers,

Here is a post that might apply to you:

http://www.vonage-forum.com/ftopic9353.html

otherwise, can you figure out if you have a homerun pattern (i.e. do you have a closet or a box that all the wires connect to like cable, phone, etc?) If you do, then you have a homerun pattern or structured wiring.

Another way to figure it out is to open up a phone jack and see if there are 2 sets of red wires, black wires, yellow wires, etc. Then you have sequential wiring.

Either way, it would help in solving this problem.

hope this helps,
mundy5

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murat_92
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PostPosted: Wed Sep 20, 2006 1:50 pm    Post subject: Just curious Reply with quote Back to top

Quote:
I came home from a weekend away and found my phones dead.


Did you check the phone box outside? Maybe some tech came out and hooked it up.
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