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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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coolspot
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Joined: Nov 26, 2004
Posts: 91

PostPosted: Thu Sep 14, 2006 2:40 am    Post subject: Transfer Vonage # to Other Carrier? Reply with quote Back to top

Is it possible to transfer a Vonage # to another carrier?

I know you can transfer (i.e. leave Vonage but keep #) from Bell -> Vonage, but what about Vonage -> Bell or Vonage -> Rogers?
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midnyt_sun
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Joined: Sep 02, 2006
Posts: 36

PostPosted: Fri Sep 15, 2006 12:20 pm    Post subject: Reply with quote Back to top

Yes u can port your Vonage phone number to any other carrier.you subscribe first on the other provider then have the other provider port the number from vonage;don't cancel yet your account with Vonage as the porting will not be successful if your account with Vonage is disconnected.
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kimchi
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Joined: Sep 11, 2006
Posts: 23

PostPosted: Sat Sep 23, 2006 8:26 pm    Post subject: Reply with quote Back to top

with Vonage you can port in and port out..

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Devine
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PostPosted: Wed Sep 27, 2006 3:24 pm    Post subject: Talk America says they can't port a Vonage number Reply with quote Back to top

I'm trying to switch from Vonage to any other carrier - Talk America told me that I cannot switch my Vonage number to them. Is this true? To which carriers, landline or cellular, can I take my Vonage number? I have constant issues with Vonage service and tech support has not provided a fix that lasts more than 6 hours (basically if I reboot my router, I can make calls for a bit, then I am back to being unable to place calls), and I need a phone service where I can actually place calls.
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IronHelix
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Joined: Dec 22, 2004
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PostPosted: Tue Dec 12, 2006 1:15 am    Post subject: Reply with quote Back to top

It should be possible, but you need to find a provider that can do it. Not all providers can.

At the very least you will need a provider that has a presence in the same telco rate center. Ideally you will find a provider that offers numbers out of the same prefix (area code and first 3 digits).

I recently (successfully) ported my # out of Vonage because I wanted BYOD ability. I had tried a while ago with another carrier that put in a heroic effort but couldn't do it (they said my line was somehow transfer-proof). This time I emailed Vonage telling them to release it, and signed up with another carrier, the transfer went through in about 20 days. I still keep a Vonage account because they work well with faxing...

As a side note though, Vonage still hasn't released the number from their system. They had assigned it to someone else, but I got that straightened out. Now when called from Vonage it just gives an error msg (which will require further sorting out).

So when you call and cancel your Vonage service- first do this ONLY when your number has gone through, IE calling it from a cell phone rings the new carrier, make sure to explain that your number has been ported out and cannot be reassigned to another customer, and they should delete it from their database.
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armresl
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Joined: Dec 30, 2005
Posts: 10

PostPosted: Tue Dec 12, 2006 9:23 am    Post subject: Reply with quote Back to top

I have had Vonage for two years and they will not release my number. Well, that is if you can speak to a human. I have not moved addresses and am still within the same phone company area I was in before.

Of course they know they have you in a bind and you get less than stellar customer service.
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IronHelix
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Joined: Dec 22, 2004
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PostPosted: Tue Dec 12, 2006 2:25 pm    Post subject: Reply with quote Back to top

email Vonage and ask them to release it, they may do it. I emailed them and they responded I should be able to port my number, which then worked. I don't know if they changed anything.

FWIW though number porting can be cought up by a wide range of issues, much of it having nothing to do with Vonage. a port will only go thru if you have the EXACT same name/address on the form as on the account- IE

Jesse Franklin
153 South St #S243
Nowhere, AL 12345

would probably NOT match

Jesse Franklin
153 South St Apt 243 South
Nowhere, AL 12345

I don't think there's any 'logic' in it, it either matches exactly or not at all.

Also the address of record may not be you- it may be Vonage itself or the CLEC they lease the # from and never was updated.

Either way, try emailing vonage...
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elvis4321
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Joined: Dec 27, 2006
Posts: 36

PostPosted: Sat Dec 30, 2006 6:08 pm    Post subject: Reply with quote Back to top

Its been my experience that if you port in a # to a Voip provider you can port it out. (some make to go 'through hoops' to do it).
but,
If the Voip provider gave you the number you can't PERIOD. this is usually stated in the ToS.

Also, many Voip proiders including Vonage have an system problem where after you port it out all callers from(that use) that old Voip provider(that you just left) will get a 'not a working number' message and the call dosent go through.
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IronHelix
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Joined: Dec 22, 2004
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PostPosted: Sat Dec 30, 2006 8:29 pm    Post subject: Reply with quote Back to top

If you port a number in you can almost always port it out, this applies to any carrier.

If a Voip provider assigns a number it used to be that you can't port it out period but this is changing IMHO. I successfully ported out a Vonage number and I'm not the only one. You may have to contact Vonage to make them not reject it but it is possible and can be done with varying levels of difficulty.
As for the TOS- they aren't required to release the # but I think they realize that not releasing numbers as a policy will hurt their business more and may also lead to increased regulation if people start complaining to the FCC, and nobody wants more regulation.

As for the not working number issue this is a problem but it can be fixed. When I ported a number out of Vonage, Vonage thought they still had it for a while but a call to CS cleared that up with a 'remove DID from database' ticket.


So if you want to port out of Vonage here's what i'd do-

1. set up account with new carrier, sign+fax the LOA, get things going.
2. if they come back as denied or new carrier says it is being blocked, email Vonage and demand they stop holding the number. consider emailing something like dslreports@vonage.com which goes straight to level 3 support. be direct and brief- the techs are overworked and don't care about your long story, they just need to know what to do. include your account # and enough info to verify your account.
3. retry port with new carrier.
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elvis4321
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Joined: Dec 27, 2006
Posts: 36

PostPosted: Sun Dec 31, 2006 12:55 pm    Post subject: Reply with quote Back to top

Thanks for the update Iron!

Smile
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