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xnewuser
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Posts: 152
Location: Centennial, Colorado

PostPosted: Wed Sep 13, 2006 7:28 pm    Post subject: Booting WinXP computers causes Vonage TA to crash Reply with quote Back to top

I have Qwest DSL with an Actiontec modem and the Motorola VT1005 adapter. They are configured as follows:

-> DSL modem --> Vonage TA --> Ethernet switch --> everything else

Most of the time everything works, and it works very well. My current issue is that whenever I boot up a WinXP computer on my network, the Motorola VT1005 crashes (no dial tone and it goes into the flashing power light, startup routine).

If left alone, it will take 10 to 15 minutes to restart and give me a dial tone again. However, I can unplug its power and replug it in and it will be working in about a minute.

This only happens when I boot up a WinXP machine. It doesn't happen with the Win2K or the Win98SE computers that I have on my network. It will alsohappen when I disconnect the VT1005 from my network and connect a WinXP directly to the TA.

I seem to remember an older Windows version that would let you boot in a special mode to allow loading one driver or device at a time from the configuration files. That way I could find out what was loading up that was killing the Motorola TA. I haven't figured out how to do that in Windows XP.

Has anyone else had this problem? How can I fix it?

TIA
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navydavy2001
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PostPosted: Wed Sep 13, 2006 9:02 pm    Post subject: Reply with quote Back to top

From Windows Help

To start the computer in safe mode
You should print these instructions before continuing. They will not be available after you shut your computer down in step 2.
Click Start, click Shut Down, and then, in the drop-down list, click Shut down.
In the Shut Down Windows dialog box, click Restart, and then click OK.
When you see the message Please select the operating system to start, press F8.
Use the arrow keys to highlight the appropriate safe mode option, and then press ENTER.
If you have a dual-boot or multiple-boot system, choose the installation that you need to access using the arrow keys, and then press ENTER.
Notes

In safe mode, you have access to only basic files and drivers (mouse, monitor, keyboard, mass storage, base video, default system services, and no network connections). You can choose the Safe Mode with Networking option, which loads all of the above files and drivers and the essential services and drivers to start networking, or you can choose the Safe Mode with Command Prompt option, which is exactly the same as safe mode except that a command prompt is started instead of the graphical user interface. You can also choose Last Known Good Configuration, which starts your computer using the registry information that was saved at the last shutdown.
Safe mode helps you diagnose problems. If a symptom does not reappear when you start in safe mode, you can eliminate the default settings and minimum device drivers as possible causes. If a newly added device or a changed driver is causing problems, you can use safe mode to remove the device or reverse the change.
There are circumstances where safe mode will not be able to help you, such as when Windows system files that are required to start the system are corrupted or damaged. In this case, the Recovery Console may help you.
NUM LOCK must be off before the arrow keys on the numeric keypad will function.

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rgnok
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PostPosted: Thu Sep 14, 2006 6:59 am    Post subject: Reply with quote Back to top

It sounds like you are remembering "Step-By-Step Confirmation" from Windows 98 and earlier. This option is not available with WinXP. You might try "Enable Boot Logging", which you get to through the Safe Mode options. The log will be created as ntbtlog.txt - this doesn't give you that step by step option you are looking for, but at least it will give you a good log of exactly what is going on and what drivers (and in what order) are loading in the boot process.
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xnewuser
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Posts: 152
Location: Centennial, Colorado

PostPosted: Thu Sep 14, 2006 8:47 am    Post subject: Reply with quote Back to top

Thanks navydavy, I have used the safe mode but it was the "Step-By-Step Confirmation" mentioned by rgnok that I could not find (because it is not available). I have used the boot logging option, but since there is about 180 lines of "stuff" and I don't know what most of them do, I am still at a loss.

So far it is an annoyance that I guess I will have to live with. The worst part is if somebody is on the phone when somebody boots up one of the WinXP computers. Since that is usually me, I will have to be more careful so my lovely lady doesn't scold me. Smile
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navydavy2001
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PostPosted: Thu Sep 14, 2006 3:06 pm    Post subject: Reply with quote Back to top

BS, I just tried it. Hit F8 at boot up and it does the exact same thing as 95 and 98. I pulled those directions from my WinXP machine, so it appears it works the same way. Good info to know for all of us.

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chinka01
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Posts: 33

PostPosted: Thu Sep 14, 2006 3:27 pm    Post subject: Reply with quote Back to top

I had this trouble as well bt with a PAP2 adapter. Try doing this it worked for me.....DSL MODEM ---->Router----->Vonage TA----->Everything else. This has worked for me and now the TA no longer Re-Boots everytime I start a WinXP machine.
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rgnok
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Posts: 174

PostPosted: Thu Sep 14, 2006 10:05 pm    Post subject: Reply with quote Back to top

navydavy2001 wrote:
BS, I just tried it. Hit F8 at boot up and it does the exact same thing as 95 and 98. I pulled those directions from my WinXP machine, so it appears it works the same way. Good info to know for all of us.


Not sure what you did at home, but Windows XP absolutely does not offer the "Step by Step Confirmation" option for startup.

This is an option that steps through config.sys and autoexec.bat files one line at a time and prompts you "Yes" or "No" for each line in those files.

This is NOT an option on XP. F8 on startup gives you the following options:

+++++++++++++++
Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt

Enable Boot Logging
Enable VGA Mode
Last Known Good Configuration (Your most recent settings that worked)
Directory Services Restore Mode (Windows domain controllers only)
Debugging Mode
Disable automatic Restart on system failure

Start Windows Normally
Reboot
Return to OS Choices Menu
+++++++++++++++

No "Step by Step" option, nor do any of those options act the same as the old Step by Step.

You can even take a look at this MS Knowledge Base article for a detailed description of all the options on the WinXP Windows Advanced Options Menu (Which is what that F8 menu is called) -- again no Step by Step Confirmation.
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xnewuser
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Joined: Apr 30, 2006
Posts: 152
Location: Centennial, Colorado

PostPosted: Fri Sep 15, 2006 8:31 pm    Post subject: Reply with quote Back to top

chinka01 wrote:
I had this trouble as well bt with a PAP2 adapter. Try doing this it worked for me.....DSL MODEM ---->Router----->Vonage TA----->Everything else. This has worked for me and now the TA no longer Re-Boots everytime I start a WinXP machine.

Router? You mean my switch? Remember my configuration is:

-> DSL modem --> Vonage TA --> Ethernet switch --> everything else

...and the Vonage TA only has one ethernet port so it won't run everything without using a switch or hub. I can try running the VT1005 off of the switch and feed the switch direct from my DSL modem, but I thought that I wouldn't have the benefit of QoS.

Vonage technical support wasn't much help. Here is their response to the same inquiry. It seems that they want to blame MicroSoft Windows, but I bet MicroSoft will point their finger at Vonage. (I don't want to pay their technical support fee to find out.)

Vonage wrote:
Thank you for contacting Customer Care.

We understand that when the WinXP computer boots up the Motorola VT1005 crashes and then the dial tone is lost.

Since you face this issue only when the WinXP computer boots up we would like to inform you that the problem could be the computer. So we request you to contact the vendor to check if there is any issues with that computer. We regret for the inconvenience caused to you.

If you have any questions now or in the future Vonage Customer Care is eager to assist you 24 hours a day, 7 days a week. Please visit our help center at http://www.vonage.com/help.php or send us an email from our Contact Us page at http://www.vonage.com/help_contactUs.php. You can also call us Toll Free at: 1-VONAGE-HELP 1-866-243-4357.

Sincerely,

Vonage Customer Care
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xnewuser
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Joined: Apr 30, 2006
Posts: 152
Location: Centennial, Colorado

PostPosted: Wed Nov 29, 2006 3:53 pm    Post subject: Reply with quote Back to top

Hooray!! I think it is working properly.

I got tired of doing a power reset on my Vonage adapter every time a WinXP on my LAN booted up. I finally called Customer Service (the direct to U.S. number found elsewhere in this forum) and after a couple of hours we got it sorted out.

No, not a couple of hours on hold (only a few minutes), but actually working with me, calling back when it would disconnect, testing and trying different things. Lots of attaboys for Tech Support this time.

My system is:

DSL modem -> Vonage Adapter -> ethernet switch -> computers & stuff

As it turned out, when the TA (Motorola 1005) was installed, the DHCP was disabled, so everything on the LAN would get its IP from the DSL modem. Everything worked except when a Windows XP computer would boot; then the Vonage TA would crash and start blinking. It would reset itself in 5 to 15 minutes, or I could unplug and re-power it and it would re-register in less than a minute.

The fix was to enable the DHCP server on the Motorola adapter then all is well.

The DHCP server on the DSL modem is still on, so apparently the Vonage adapter gets its IP from it and everything else gets theirs from the Vonage adapter.

I still need to release and renew the IP for a few devices, but all seems to be working.

Hooray!


Last edited by xnewuser on Thu Nov 30, 2006 10:30 am; edited 1 time in total
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cid92
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Joined: May 18, 2005
Posts: 76

PostPosted: Wed Nov 29, 2006 11:54 pm    Post subject: Reply with quote Back to top

rgnok wrote:
navydavy2001 wrote:
BS, I just tried it. Hit F8 at boot up and it does the exact same thing as 95 and 98. I pulled those directions from my WinXP machine, so it appears it works the same way. Good info to know for all of us.


Not sure what you did at home, but Windows XP absolutely does not offer the "Step by Step Confirmation" option for startup.

This is an option that steps through config.sys and autoexec.bat files one line at a time and prompts you "Yes" or "No" for each line in those files.

This is NOT an option on XP. F8 on startup gives you the following options:

+++++++++++++++
Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt

Enable Boot Logging
Enable VGA Mode
Last Known Good Configuration (Your most recent settings that worked)
Directory Services Restore Mode (Windows domain controllers only)
Debugging Mode
Disable automatic Restart on system failure

Start Windows Normally
Reboot
Return to OS Choices Menu
+++++++++++++++

No "Step by Step" option, nor do any of those options act the same as the old Step by Step.

You can even take a look at this MS Knowledge Base article for a detailed description of all the options on the WinXP Windows Advanced Options Menu (Which is what that F8 menu is called) -- again no Step by Step Confirmation.


Start your computer, go to Start, Run, type MSCONFIG. Go from there or use this as a guide on using it:

http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/msconfig_usage.mspx?mfr=true

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