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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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beachtimko
Vonage Forum Associate
Vonage Forum Associate


Joined: Jun 23, 2006
Posts: 15

PostPosted: Wed Sep 13, 2006 5:53 pm    Post subject: Holy COw! Major Jitter issue (83.7 on you--> Server) Reply with quote Back to top

All of a sudden people could not hear us although we could hear them fine. I did the speed test and I am getting major jitter issues. I ran the test 3 times and they all say the saem thing. Is there any fix to this or is this just a temporary problem with my Comcast service?


Speed test statistics
---------------------
Download speed: 6158824 bps
Upload speed: 292776 bps
Quality of service: 60 %
Download test type: socket
Upload test type: socket
Maximum download pause: 171 ms
Average download pause: 3 ms
Minimum round trip time to server: 29 ms
Average round trip time to server: 579 ms

Voip test statistics
--------------------
Jitter: you --> server: 83.7 ms
Jitter: server --> you: 8.5 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.2 %
Packet discards: 0.1 %
Packets out of order: 0.0 %
Number of supported Voip lines: 4
Estimated MOS score: 3.6
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Russmacman
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Joined: Nov 09, 2005
Posts: 2

PostPosted: Wed Sep 13, 2006 6:06 pm    Post subject: Same problem Reply with quote Back to top

My jitter went as high as 168. No one can hear me. Had Skype to try to call Vonage (bad cell service in house) and that is so bad that itwonk work also. NY Capital Road runner says on site no problem Sad
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Dumbo
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Joined: Sep 13, 2006
Posts: 6

PostPosted: Wed Sep 13, 2006 6:29 pm    Post subject: I can hear you but you can't hear me! Reply with quote Back to top

I'm having the same problem as beachtimko. Throughout the day people were having a harder and harder time hearing me, but I could hear them fine. Now no one can hear me at all (but I can still hear them fine). I've tried this calling several different people and using several different phones. Still no luck.

1. Brooklyn, NY
2. Verizon DSL
3. ?
4. Netgear
5. VT2442 Motorola
6. Modem----> NETGEAR router-->Vonage Adapter-->PC
7. No audio out
8. Voip Test:
Speed test statistics
Quote:
---------------------
Download speed: 2745120 bps
Upload speed: 738144 bps
Quality of service: 77 %
Download test type: socket
Upload test type: socket
Maximum download pause: 219 ms
Average download pause: 4 ms
Minimum round trip time to server: 38 ms
Average round trip time to server: 44 ms

Voip test statistics
--------------------
Jitter: you --> server: 3.9 ms
Jitter: server --> you: 8.7 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.1 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 12
Estimated MOS score: 3.8


Any ideas? I've been on hold waiting for Vonage customer support for 10 minutes, and I've already tried power cycling my Vonage adapter.
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Dumbo
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New Forum Member


Joined: Sep 13, 2006
Posts: 6

PostPosted: Wed Sep 13, 2006 6:57 pm    Post subject: Fixed Reply with quote Back to top

Update: Just talked to the Vonage tech support guy, turns out it was totally on their end and he was able to fix it server-side. Of course he only figured out it was on their end after spending 20 minutes making me do diagnostics.

I asked Vonage for a credit in light of the trouble and 30 minutes spent on the phone fixing it and they offered $.80 for the day of non-service. Nice to know how they value their customer's time.
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xcrunxc
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Aug 04, 2006
Posts: 414
Location: New Jersey

PostPosted: Wed Sep 13, 2006 7:18 pm    Post subject: Reply with quote Back to top

If you talked to just a tech support agent, then pretty much nothing was changed server side as they have no access to the actual servers, that is only the network engineers. What was probably done was the bandwidth saver settings on your account set to low(you can check this in your web account). That and one or two other bandwidth settings are the only things a tech could have changed. If it was working fine prior to today, and considering your max delay is extremely high, I would blame this on your ISP not Vonage. The setting changes they made just made the service work better with a less reliable, slower internet connection, which you shouldn't need if your ISP was working as it should. Especially in beachtimko's case, this is an ISP issue as even skype doesn't work. I also just noticed that you are both in NY. This could be an issue with a downstream carrier that both of your ISP's are using in your area having a problem.

I am also in the area near NY, so I would be on a NY backbone. I just ran a Voip test and my normally great test results came back with a very high max pause too. I am running some tests right now to see if I can figure out what hop I am getting a long delay on, if I can figure that out I will post back with that info. If you could, can either of you run a tracert to vonage.com and post back with what hops you hit.


Last edited by xcrunxc on Wed Sep 13, 2006 7:27 pm; edited 2 times in total
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Dumbo
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New Forum Member


Joined: Sep 13, 2006
Posts: 6

PostPosted: Wed Sep 13, 2006 7:24 pm    Post subject: Location, location, location Reply with quote Back to top

Very interesting, xcrunxc. Thanks for the insight. Though Skype has been working very well for me during this same time. Where do I check that setting in my Vonage web account settings?

beachtimko, what part of NY are you in? I'm in Dumbo, Brooklyn.
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beachtimko
Vonage Forum Associate
Vonage Forum Associate


Joined: Jun 23, 2006
Posts: 15

PostPosted: Wed Sep 13, 2006 7:29 pm    Post subject: Reply with quote Back to top

I am in North Beach Maryland (about an hour south of Baltimore).
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Dumbo
New Forum Member
New Forum Member


Joined: Sep 13, 2006
Posts: 6

PostPosted: Wed Sep 13, 2006 7:32 pm    Post subject: Reply with quote Back to top

beachtimko wrote:
I am in North Beach Maryland (about an hour south of Baltimore).


I guess our problems are unrelated.
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xcrunxc
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Aug 04, 2006
Posts: 414
Location: New Jersey

PostPosted: Wed Sep 13, 2006 7:39 pm    Post subject: Reply with quote Back to top

beachtimko wrote:
I am in North Beach Maryland (about an hour south of Baltimore).


Whoops, by beachtimko I really mean Russmacman. That is what I get for just copying the first username I see. Heh. Embarassed I am running ping plotter right now seeing if I see any hops getting a particularly bad latency.
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xcrunxc
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Aug 04, 2006
Posts: 414
Location: New Jersey

PostPosted: Wed Sep 13, 2006 7:45 pm    Post subject: Reply with quote Back to top

Wow, I am getting a 231ms latency on a hop to vonage.com at an ny.alter.net hop. Going to alter.net re-directs me to the Verizon Business website. I think we have our culprit.
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