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spepi
Vonage Forum Senior
Vonage Forum Senior


Joined: Jan 17, 2005
Posts: 112

PostPosted: Tue Sep 12, 2006 6:59 pm    Post subject: Cant activate my account on line or with a person at Vonage Reply with quote Back to top

I have talked to 7 different people. All of them tell me I can activate and take my number with me...but I cant even activate on line.
First it tells me I cant port my number, but Vonage reps tell me I can and Vonage Website tells me I can. I cant even get a new number....
I am starting to think its a mistake to come back to Vonage.



Anyone else trying to activate on line?

_________________
Mansfield, MA
Comcast HSI - 384/6000
LinkSys WRT54G
PAP2
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spepi
Vonage Forum Senior
Vonage Forum Senior


Joined: Jan 17, 2005
Posts: 112

PostPosted: Tue Sep 12, 2006 9:07 pm    Post subject: Reply with quote Back to top

I finally got activated...but I had to get a new #. Once I was activated, I called Vonage to see if I could get my # ported over. They told me that my current ISP - Comcast must have too many features on so they cant port it over. Their suggestion was to cal land have things turned off....I called and had things turned off, I didnt have anything on out of the usual. Call Waiting, Vmail...and call forwarding. I kept the Call forwarding on, so I can have my normal # forwarded to the new Vonage number.

The first guy I talked to told me it would cost 9.99 to port it over. I told him no way...if the web site was working the right way...I woundt have had to go through all this....

Just had to vent and update.....

_________________
Mansfield, MA
Comcast HSI - 384/6000
LinkSys WRT54G
PAP2
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midnyt_sun
Vonage Forum Junior
Vonage Forum Junior


Joined: Sep 02, 2006
Posts: 36

PostPosted: Thu Sep 14, 2006 10:38 am    Post subject: Customers Reactivating their account with vonage Reply with quote Back to top

If you want to reactivate your account with Vonage using the same adapter and number you have before-you can do so. What happens is you need to contact Vonage and ask them to do a MAC and DID swap for your old account. Let the rep check if nobody is using your old number now.

MAC swap is they have to configure your old adapter and activate it again.

DID swap is they'd have to assign you a temporary number,swaps it with your old number in your old account then activate your old number in a new account using the same adapter.

This can be done with in 24/48 hours...

This is pretty easily actually...maybe the rep misunderstood you. Smile
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spepi
Vonage Forum Senior
Vonage Forum Senior


Joined: Jan 17, 2005
Posts: 112

PostPosted: Thu Sep 14, 2006 11:36 am    Post subject: Reply with quote Back to top

I called in...supposedly, my old account is stil there with my number.
I guess they have to delete it from the DB, and then readd it to port over, as it is the same number I had before.

Told me it could take 24/48 hours or so....

I actually sold my old PAP2 when I left Vonage last year.....so that wasnt an option for me.

thanks

_________________
Mansfield, MA
Comcast HSI - 384/6000
LinkSys WRT54G
PAP2
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midnyt_sun
Vonage Forum Junior
Vonage Forum Junior


Joined: Sep 02, 2006
Posts: 36

PostPosted: Fri Sep 15, 2006 12:26 pm    Post subject: Reply with quote Back to top

well, you can sign up again-get a new adapter and do the DID swap then...

Smile
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spepi
Vonage Forum Senior
Vonage Forum Senior


Joined: Jan 17, 2005
Posts: 112

PostPosted: Fri Sep 22, 2006 4:38 pm    Post subject: Reply with quote Back to top

Update...I waited 48 hours...got a great customer service rep....and she had the port in process within 15 minutes...now I am just waiting my 20 days....

So far so good.

_________________
Mansfield, MA
Comcast HSI - 384/6000
LinkSys WRT54G
PAP2
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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