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Lesmiz
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Joined: Sep 12, 2006
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PostPosted: Tue Sep 12, 2006 8:41 am    Post subject: How to upgrade Vonage router/phone adapter Reply with quote Back to top

Been a Vonage customer for 2 years now, here is my description of the problem:

My Linksys WRT54GP2 failed. I like to upgrade to a new phone adapter. Questions:

1) If I purchased a new retail version, will I still qualify for the rebates/incentives as an existing customer? Motorola and D-Link have almost 100% rebate incentive on their phone adapters in local retail stores.

2) or do I need to quit Vonage first and comeback as a new customer in order to take the advantage of the incentives?

3) Does Vonage have any other programs that will give me a free phone adapter?

Thanks in advance!
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sirkism
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PostPosted: Tue Sep 12, 2006 11:26 am    Post subject: Reply with quote Back to top

your best bet would probably just to cancel the account and then create another online using a different username of course.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Sep 12, 2006 6:43 pm    Post subject: Reply with quote Back to top

Who is paying the rebate- the adapter manufacturer or Vonage? If it's the former, I would speculate that you can get it. Get a sales person to show you the full text and so forth on the rebate.

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xcrunxc
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Joined: Aug 04, 2006
Posts: 414
Location: New Jersey

PostPosted: Tue Sep 12, 2006 8:19 pm    Post subject: Reply with quote Back to top

All of the rebates on devices stipulate that it is only good for new Vonage customer's if you sign up for a new Vonage account, and stay a customer for at least 90 days. So, you would need to cancel your service and sign up again if you wanted the full rebate. Even doing that is risky, as it does stipulate you must be a NEW Vonage customer. They may let your rebate go through but I would use a different credit card and address if you wanted to be sure you would get your rebate. If you call up and ask Vonage about it, they may give you a $40 credit towards a new device on your current account, thats really the only alternative.
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