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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
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InToronto
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Joined: Sep 11, 2006
Posts: 1

PostPosted: Mon Sep 11, 2006 12:17 pm    Post subject: Need some help making my decision - Bell or Vonage Reply with quote Back to top

While contemplating the swtich from Bell to Vonage, I decided to drop in these forums to see what the current customers / users had to say.

A few areas of concern

- 5 months to transfer my exisitng phone number? - I would say that this is unacceptable. And yes, I have read it takes a minimum of 20 days. However the trend seems to be months rather than weeks.

- Customer service not responding or logging customer's support calls

- Taking an hour to get through to a rep on the phone and unanswered emails to supprt

- No collect calling

I have read quite a few posts and it seems these these are very common issues. Is this the norm?

Thanks.
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dbarkeep
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Joined: Aug 01, 2006
Posts: 92

PostPosted: Tue Sep 12, 2006 11:27 pm    Post subject: Reply with quote Back to top

here's my experience:

- I transfered my phone number in 7 days

- Usually I can get through to someone in less than 5 minutes on the phone, the email is much slower

- You cannot accept collect calls

Overall it's a great value and I'm very satisfied.

- Kukk
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s3n
Vonage Forum Associate
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Joined: Jun 28, 2006
Posts: 12

PostPosted: Wed Sep 13, 2006 12:01 pm    Post subject: Reply with quote Back to top

Agreed, number transfer occurred within a week for me, and phone service has been great. I never get collect calls, so that wasn't an issue for me. The only frustration, compared to regular landline service, is that we can't call certain Canadian 1-800 numbers (in particular, government support numbers), and I'm hoping that will be rectified soon.
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lancealot
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Joined: Sep 13, 2006
Posts: 3

PostPosted: Wed Sep 13, 2006 2:31 pm    Post subject: Reply with quote Back to top

Well my only .02 is the lack of real english speaking associates (at level 1) and the support. I posted an issue I have had since day 1 as I just found this forum and tired of getting no support past, "do you get dialtone", then ok not really concerned with the 39% Quality of Service and choppy / dropped calls.

The problem I have is the $20 vs. $70 for a local line so I am hoping someone after the 11 people who have read it helps with a reply as the support is just not there .... yet (I hope)
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dbarkeep
Vonage Forum Senior
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Joined: Aug 01, 2006
Posts: 92

PostPosted: Wed Sep 13, 2006 11:45 pm    Post subject: Reply with quote Back to top

Recently Vonage has opened a Canadian Customer Care and Tech support division. Almost all calls are now routed there.

Every employee speaks atleast two languages so although they do not all have perfect english most ESL people find this a great advantage. It is also a great position for the future as they can support many languages and the workforce is incredibly diverse.

- Kukk
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