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mikebrown Posted:
Hello
there, Please
check out -
http://www.vonage-
forum.com/home-wir
ing-installation-g
uide.html
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21


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smilez008
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Joined: Aug 08, 2006
Posts: 9

PostPosted: Sat Sep 09, 2006 9:18 pm    Post subject: Your experience with UT Starcom F1000 Wifi Reply with quote Back to top

I own the phone. I've had limited success with it (see other topic) and would like to know if others are in the same boat. Please post your experience with the UT Starcom F1000 Wifi phone!

What would you place your successful call percentage at? (Calls that go through without trouble or difficulties hearing/talking on both ends)

Have you experienced:

Stuttering or garbled audio?
How often does this happen? (% of your usage)
At what point in the call does the phone have this problem?
Does rebooting the phone fix the problem?

Problems with the other person hearing you?
Please describe what happens
Does rebooting fix the problem?

A defective phone?
What was the problem? Outcome? Response from Vonage?

What is your overall opinion of the phone?

What would you improve in the phone?

Any other comments you'd like to add:


I'm curious to know what other users of the phone think of it. Maybe I'm just having bad luck... As I've mentioned before, I believe the concept of wifi phones is fantastic, but the concept hasn't translated into even somewhat reliable calling for me.

Thanks!
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smilez008
New Forum Member
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Joined: Aug 08, 2006
Posts: 9

PostPosted: Sat Sep 09, 2006 9:31 pm    Post subject: I'll begin with my experience. Reply with quote Back to top

What would you place your successful call percentage at? (Calls that go through without trouble or difficulties hearing/talking on both ends)
15-20%

Have you experienced:

Stuttering or garbled audio?
YES

How often does this happen? (% of your usage)
AT LEAST 60-70%

At what point in the call does the phone have this problem?
ANYWHERE FROM THE BEGINNING OF THE CALL TO ABOUT 20-30 MINUTES IN. THE CALLER AUDIO IS VERY CHOPPY FOR THE REST OF THE CALL.

Does rebooting the phone fix the problem?
MOST OF THE TIME.


Problems with the other person hearing you?
YES

Please describe what happens
CONVERSATION WILL BE FINE, THEN OTHER PERSON SAYS I'M CUTTING OUT AND THEY CANNOT UNDERSTAND ME.

Does rebooting fix the problem?
MOST OF THE TIME


A defective phone?
YES

What was the problem?
PHONE BECAME USELESS, WOULD NOT PLACE CALLS WITHOUT CHOPPY AUDIO. A FEW DAYS LATER, IT WOULD NOT POWER ON, TAKE A CHARGE, OR WORK WITH THE POWER CORD.

Outcome?
Vonage SENT REPLACEMENT HANDSET

Response from Vonage?
WHEN THE PROBLEM BECAME VERY FRUSTRATING, AROUND JUNE, I PHONED Vonage CUSTOMER CARE. I SPOKE WITH SOMEONE WHO COULD NOT SPEAK ENGLISH FLUENTLY. AFTER I COULD NOT UNDERSTAND WHAT DIRECTIONS THEY WERE TRYING TO GIVE TO ME, I TRIED AGAIN. ONCE AGAIN, I RECEIVED AN OPERATOR WHO DID NOT SPEAK ENGLISH FLUENTLY WITH A HEAVY ACCENT. IT MADE BASIC COMMUNICATION DIFFICULT. WITH THE RUMORS I'VE READ ABOUT THE TECH SUPPORT BEING OUTSOURCED TO OTHER COUNTRIES, I ASKED POLITELY TO BE TRANSFERRED TO SOMEONE IN THE U.S. AFTER REPEATING THIS ABOUT THREE TIMES, THE OPERATOR TRANSFERRED ME TO A "LEVEL 2" REP. THIS PERSON WAS HELPFUL AND TRIED RESETTING THE PHONE, BUT IT DIDNT HELP.
ONCE THE PHONE WOULDN'T POWER UP, I SENT AN EMAIL TO Vonage THROUGH THE DASHBOARD. THE RESPONDED ABOUT 48 HOURS LATER WITH A NUMBER TO CALL. WHEN I CALLED, I RECEIVED A REP FLUENT IN ENGLISH WHO WAS FANTASTIC. HE LISTENED TO THE PROBLEM, AND AFTER HAVING ME TRY A FEW THINGS, SENT OUT A REPLACEMENT HANDSET. THE UPDATED CUSTOMER SERVICE IS VERY HELPFUL.

What is your overall opinion of the phone?
I THINK THE CONCEPT AND IDEA IS FANTASTIC. IN ITS CURRENT FORM, THIS PHONE FALLS SHORT IN THE EXECUTION OF THE IDEA.

What would you improve in the phone?
IMPROVE THE RELIABILITY. ALSO, ADD A TEXT MESSAGING / EMAIL OPTION.
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sirkism
Full Forum Member
Full Forum Member


Joined: Aug 14, 2006
Posts: 51

PostPosted: Mon Sep 11, 2006 8:31 am    Post subject: Reply with quote Back to top

If i'm not mistaken I believe it's the first phone of it's kind as far as a wireless Voip phone-I think skype has something simliar but you have to plug it up to your computer to make calls.

remember-the first of something is usually pretty buggy.
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howiewifi
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 13, 2005
Posts: 330

PostPosted: Mon Sep 11, 2006 4:21 pm    Post subject: Reply with quote Back to top

Smiez008:

With respect to the times where you had bad voice quality experiences with the F1000, what were you using for connectivity? I have used one of these without trouble at all, using a Linksys WRT54G connected to a Westel DSL modem (provided by Verizon), connectd to Verizon DSL. I have had a few times where voice quality was badbut I have also used the phone for some pretty long calls - over an hour - without problems.
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