Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Dwightkaw Posted:
kredyt bez
zaświadcze
24; kredyt bez
zaświadcze
24; o dochodach
...

In The Forum:
Vonage
Topic:
kredyt bez zaświadczeń
On Dec 03, 2016 at 03:27:10

Kevingrarl Posted:
Су
95;ас&
#1085;иl
1;
пі
76;пр&
#1080;&
...

In The Forum:
Vonage
Topic:
Сучас&
On Dec 02, 2016 at 12:51:38

IsaawUnace Posted:
does cialis work
as well as cialis
add.cgi buy
cialis cialis
the team <a
...

In The Forum:
Vonage
Topic:
Condition good pill instead of ed
On Dec 01, 2016 at 11:11:59

MatrickVop Posted:
buy cialis today
columbus oh
generic cialis
buy cialis online
registered users
...

In The Forum:
Vonage
Topic:
Classify miserly pills no means
On Nov 28, 2016 at 10:42:47

dracossumo Posted:
Ко
84;па&
#1085;иn
3; Tritel
пр
77;до
...

In The Forum:
Vonage
Topic:
&#1048;&#1085;&#1090;&#1077;&#1088;&
On Nov 27, 2016 at 23:00:39

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
Author Message
Classic
New Forum Member
New Forum Member


Joined: Sep 08, 2006
Posts: 5

PostPosted: Sat Sep 09, 2006 7:08 pm    Post subject: has anyone gotten any help with a lost phone number Reply with quote Back to top

Over three months ago we signed up with Vonage.

For the past 3 months it's been nothing but a nightmare.

We requested a number transfer from a cell phone to our new Vonage service

The number would sometimes ring to the phone but 99% of the time it stayed with the original cell phone.

Since it was becomming apparent that support for this isssue was non-existant - as in idiotic email responces by people who didn't seem to give a sh*t about customer service... and more useless people at tech support.. we decided to cancel our service..

Sept 3 we notifed vonage..

Sept 7 the number got lost by vonage.. after 3 months of not being able to do anything useful they are now able to mess this up royally.

my advice is that any business that has a critical number should stay far away from Vonage.
View user's profile Send private message
Classic
New Forum Member
New Forum Member


Joined: Sep 08, 2006
Posts: 5

PostPosted: Tue Sep 12, 2006 8:13 pm    Post subject: Reply with quote Back to top

On the weekend I was interested in switching my cell phomne from nextel to T-Mobile for better coverage in my area..

due to my horrendous experience in porting a mnumber with Vonage I was quite leery about the process. the young lady helping us (we were switching 2 cells) assured us it was a simple process and would take no more than 6.5 hours!! I was astounded, Vonage could not do it in 5 months..

I decided to do the switch and 3.5 hours later my cell number was working on my shiney new samsung on the T-Mobile network..

simply amazing what dealing with real people who know what they are doing vrs dealing with a very disappointing company like Vonage can be.

this further reinforces my opinion that Vonage is one seriously messed up company.
View user's profile Send private message
arkhangel
New Forum Member
New Forum Member


Joined: Sep 12, 2006
Posts: 2

PostPosted: Tue Sep 12, 2006 9:56 pm    Post subject: Reply with quote Back to top

We had a very similar experience. We requested to have our number transferred back in April. Well, when July came around and nothing was being accomplished by the many "escalations" that were done... they somehow were able to "lose" our phone number. It was in a state of transfer that was between both companies. When we called Vonage for a status update, they had no clue and just stated that we were "waiting for a FOC confirmation" or whatever it was. Even after waiting 7 days for them to work an escalation, they were never able to get our service working.

We ended up canceling with Vonage (of course being charged the termination fee for canceling a service that we never received and being charged for the router being told that they do not accept returns on them). Our original service provider had to actually port the number back from Vonage... but suprising enough, it was done within two weeks.

Now, all I can do is tell everyone I know not to sign up with their service (they will pay me back somehow). I've already switched the 3 members of my family who were using Vonage over to TimeWarner's phone service (one was disgusted at the way Vonage handled the situation). I had TimeWarner for over a year (before the Vonage attempt) and never had issues... now I know what a cheaper monthly price can get you....
View user's profile Send private message
Classic
New Forum Member
New Forum Member


Joined: Sep 08, 2006
Posts: 5

PostPosted: Mon Sep 18, 2006 10:33 am    Post subject: Reply with quote Back to top

apparently Vonage is passing the buck.. they have said our phone number is now in the hands of XO Communication and that we should not contact them or we may lose the number permanently..


we caught Vonage tech support in several lies and now they tell us not to enquire with another company they clain has our number and they use a fear tactic to get us to comply with their wishes...
View user's profile Send private message
arkhangel
New Forum Member
New Forum Member


Joined: Sep 12, 2006
Posts: 2

PostPosted: Mon Sep 18, 2006 6:43 pm    Post subject: Reply with quote Back to top

When we switched back to TimeWarner, they did advise us that the phone number was with XO Communications. I didn't understand this at the time, but later came to the realization that this was probably one of the landline carriers that Vonage uses for providing service.

Maybe this tidbit of information could help understand your particular situation better. I still don't see how such an unorganized and chaotic process is still in place. If I was managing that part of the company, that's the first thing I would change. It's such a HUGE negative impact on the company.
View user's profile Send private message
Classic
New Forum Member
New Forum Member


Joined: Sep 08, 2006
Posts: 5

PostPosted: Tue Sep 19, 2006 9:02 am    Post subject: Reply with quote Back to top

a miracle happened Smile

late yesterday we got our cell number back with verizon so we're back in business, no thanks to vonage.. at least XO did their job ..

10 days without our business number and not knowing if we would get it back was a little bit of hell that I will never forget. Vonage will pay for this, I know their TOS allows them to screw up royally and not be liable but I will never recommend Vonage and will make sure anyone with Vonage knows of my troubles Smile

there are many other cost effective alternatives Wink
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New Dwightkaw
New Today 2
Yesterday 9
Total 98997

Who Is On Site
Visitors 76
Members 1
Total 77


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.57
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.68 Seconds and 535 Pages In The Last 60 Seconds
The Vonage VoIP Forum