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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
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candor_82
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Joined: May 28, 2006
Posts: 6

PostPosted: Wed Sep 06, 2006 10:44 am    Post subject: Canadian Toll Free Number Response Reply with quote Back to top

I've been reading a lot of topics on this forum regarding toll free number access in Canada. I sent an email to Vonage Canada asking about it and this is what they sent back to me. Hope it helps.

Hello,

Thank you for contacting Vonage Technical Support. I apologize for
the delay in responding to your email.

The toll free number that you are trying to dial may be a regional
toll free number and not a national number. Companies who are using
regional toll free numbers are paying the toll charges for this call
and may restrict calls from outside of a specific region.

Since calls are routed via the Internet with Vonage, all calls placed
from Vonage customers originate from our outbound toll free gateway in
New York state. Due to this fact, the number that the customer is
calling from may be recognized as a long distance number and the call
may not be completed.

For many toll free numbers we have an alternate number that you can
call as a temporary solution. We are also in the process of building
and outbound gateway in Canada which will alleviate these toll free
issues.

Thank you for choosing Vonage. I hope I have addressed your concern.
Please do not hesitate to contact us by calling 1-877-272-0528 or by
replying to this email.

Regards,
Hitesh P.
Technical Support
Vonage Canada
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Mustardman
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Joined: Nov 19, 2005
Posts: 105

PostPosted: Wed Sep 06, 2006 7:33 pm    Post subject: Reply with quote Back to top

Outbound gateway in Canada. That's great news.
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dabones
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Joined: Jan 31, 2005
Posts: 508
Location: London, ON (519) & Columbia, SC (803)

PostPosted: Thu Sep 07, 2006 6:22 pm    Post subject: Reply with quote Back to top

What is this "alternate number you can dial as a temporary solution" ?? how does this work, and what is this about?

the way that is worded makes it seem like they (Vonage) have a number you can dial and then dial your 800 no. after a prompt or second dial tone, whatever... but if thats te case, what is this number?

if what they mean is to dial the company's 'local' number, well, duh, we already do that for those companies that actually have local numbers.. doesn't work for places w/o them..

maybe we should start a thread with 'local' numbers or other work-arounds for toll free companies..


good news on that supposed CDN gateway tho, hopefully this is true and working sometime soon..

_________________
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on Rogers Cable -- 1M/256K

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dbarkeep
Vonage Forum Senior
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Joined: Aug 01, 2006
Posts: 92

PostPosted: Wed Sep 13, 2006 10:29 pm    Post subject: Reply with quote Back to top

The alternate number is the local number. If you can find the local (a.k.a. terminating) number for the 1-800, Vonage can manually re-route the call. Some companies such as Bell or the Canada government are unable / unwilling to provide this number in many cases. As a result they cannot be routed properly.

Most companies would prefer that their customers can contact them, and therefore will provide Vonage with the terminating number and the issue can be fixed.

Vonage is also in the process of building an outbound toll free gateway in Canada which should greatly improve the toll free service.

- Kukk
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