Over the last month I have had trouble with people being able to hear me. When I call somebody or they call me, they simply can't hear me. I have troubleshot with Vonage and comcast serveral times to no avail. I did all the things they said I should do. Does anyone know what I can do to remedy this? Are a lot of people having this problem?
Thanks for the help in advance!!
1. I am in Virginia 2. I have a cable modem via comcast 3. 7744 kb/s (d/l) 232 kb/s (u/l) 4. motorola sb5120 is my modem 5. Vonage linksys RT31P2 is my router 6. Modem---->Vonage Adapter-->PC 7. When I call nobody can hear me 8. Download 14,738,240 bps Upload 361,520 bps QOS 82% RTT 18 ms MaxPause 87 ms
xcrunxc Vonage Forum Evangelist
Joined: Aug 04, 2006 Posts: 414
Location: New Jersey
What you posted looks ok, however you did not post the detailed results from the Voip test so a lot of the pertinent info was left out. If you could post that so we could take a look at it please. Also, could you please go to http://www.testyourvoip.com/ and run a test call to Boston. At the end of that test please click on Show Detailed Results and post those here, that will give us a better analysis of your internet connection.
The problem may be with the adapter. Have you checked to see if there are any firmware updates? Also, does your adapter have QOS capability? You may want to take a look at that as well. I know it's not much, but sometimes it's the little things that create the big problems.
People can't hear me and keep saying "hello, hello." I can hear them perfectly. Sometimes, if I let it keep going, it will come back fine. Other times, the call disconnects. Below is my set up and my results from testyourvoip.com. Any ideas? How can I connect my adapter directly to my Comcast modem, because I believe Comcast only allows my computer's MAC to connect to the internet. Currently, I have my adapter clone my computer's MAC, so I can use it to connect.
Degradation Sources Codec 0.57 76.7% Latency 0.00 0.0% Packet Discards 0.17 23.3% Packet Loss 0.00 0.0% Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW) Round-Trip Latency 132 ms Packet Discards 0.8% Packet Loss 0.0% Loss Periods Min: 20 ms Avg: 20 ms Max: 60 ms Random Loss Jitter Min: 0 ms Avg: 6 ms Max: 28 ms Signaling Quality Post-Dial Delay 78 ms Call Setup Time 93 ms Media Delay 203 ms
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MOS 4.4 / 5.0 (Best with G.711 is 4.4)
Degradation Sources Codec 0.57 96.8% Latency 0.00 0.0% Packet Discards 0.02 3.2% Packet Loss 0.00 0.0% Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW) Round-Trip Latency 132 ms Packet Discards 0.1% Packet Loss 0.0% Loss Periods Min: 20 ms Avg: 20 ms Max: 20 ms Random Loss Jitter Min: 4 ms Avg: 6 ms Max: 27 ms Signaling Quality Post-Pickup Delay 93 ms Call Setup Time 104 ms Media Delay 128 ms
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