People can't hear me!

Posts: 4 · New Forum Member Joined: Sep 04, 2006 Posts: 4

Over the last month I have had trouble with people being able to hear me. When I call somebody or they call me, they simply can't hear me.

I have troubleshot with Vonage and comcast serveral times to no avail. I did all the things they said I should do.

SO I am left with soemthing that isn't working.

Does anyone know what I can do to remedy this? Are a lot of people having this problem?

Thanks for the help in advance!!

FYI: I live in Virginina, use COMCAST with a SB5120 modem.

Posts: 51 · Full Forum Member Joined: Aug 14, 2006 Posts: 51

so I take it they already had you run through a speed test?

http://speedtest.net

if you could post those results-it'll help with the troubleshooting. (and include your network setup)

Posts: 4 · New Forum Member Joined: Sep 04, 2006 Posts: 4

9/4/2006
3:17 PM GMT
7744 kb/s (d/l)
232 kb/s (u/l)
96 ms (latency)
Washington, DC < 50 mi (server)

My cable comes from the wall to my modem. To my modem to the lonksys router they provided me with, which the phone is also plugged into. Then it goes from the router to the computer.

Posts: 414 · Posted: Mon Sep 04, 2006 10:35 am Post subject:

Please read this stickied thread "What to post when having technical trouble with Vonage...". Once you post what is asked for there we will be able to help you.