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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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jenks_24
New Forum Member
New Forum Member


Joined: Sep 03, 2006
Posts: 5

PostPosted: Mon Sep 04, 2006 2:31 am    Post subject: Vonage stopped working// using RT31P2 Reply with quote Back to top

1. Location: Korea
2. Your ISP name and type:SSRT DSL
3. Upload and download speeds
Download: 186880
Upload: 180550
4. Modem make and model: SSRT, DSL moden Neuro Telecom "Freeway".
5. Type of Vonage adapter used: RT31P2
6. Setup of Network: Modem---->Vonage Adapter-->PC


I've used Vonage for about 5 months and had no problems with it in the past. Two days ago, it just stopped working. I couldn't get a dial tone and the internet light on the RT31P2 would blink rapidly. I can't surf the internet with the router attached. When I disconnet the router, the DSL modem works fine and I'm able to surf. I tried everything on the web site for trouble shooting and nothing worked. I emailed customer service and they asked for a bunch of information:

Here is the email with my reply in bold letters:

Dear Shon,

Thank you for Contacting Customer Care.

We understand that, you have lost dialtone and internet service
through the Vonage device

Please reply to this email with the following information so we can
assist you better:

1. Make and model of the Vonage Phone Adapter you are using.
Linksys model RT31P2

2. WAN MAC address of the Vonage Phone Adapter, which can be found at
the bottom of the device. Model number of the power adapter used.
0013108A7254
3. The network setup (how you devices are connected to each other) or
Diagrammatic representation of the network:
DSL modem > Linksys RT31P2 > Computer.

4. Light status in the front panel of the Vonage device.
Power light (solid green), Ethernet 1 light (solid green) and Internet light (rapid blinking green).
5. Name of your Internet Service Provider. Make and Model number of
the modem given by them.
SSRT, DSL moden Neuro Telecom "Freeway".
6. How many computers do you have?
1
7. Do you have any other Routers in your network? Please mention the
make and model number.
None
8. Are you able to go online through the computer connected to the
Vonage device?
No, but if I disconnet the Vonage device, it works.
Please feel free to reply to this email.

If you have any questions now or in the future Vonage Care is eager to
assist you 24 hours a day, 7 days a week.
Please visit our help center at http://www.vonage.com/help.php or send
us an email from our Contact Us page at
http://www.vonage.com/help_contactUs.php. You can also call us Toll
Free at: 1-VONAGE-HELP 1-866-243-4357.

Sincerely,

Vonage Customer Care

I really think the Vonage router is bad. I've waited on a reply from Vonage and as of yet haven't received one. I love this service, but this hiccup is upsetting. I can't talk with my family. Can anyone help?
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stan2841
Full Forum Member
Full Forum Member


Joined: Jul 02, 2006
Posts: 41

PostPosted: Mon Sep 04, 2006 7:32 am    Post subject: Reply with quote Back to top

Jenks

I have seen several posts in the Voip forum about service being blocked in Korea, because the government considers the service illegal.

Check out this link from the forum:
http://www.vonage-forum.com/ftopic15004.html

_________________
Stan

ISP: Adelphia
Speed: 4.5M/450K
Modem: D-Link DCM-202
Voip Accelerator: D-Link DI-102
Router: D-Link DI-524
Vonage: D-Link VTA-VR
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arcking
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Apr 29, 2005
Posts: 497

PostPosted: Mon Sep 04, 2006 8:48 am    Post subject: Reply with quote Back to top

stan2841 wrote:
Jenks

I have seen several posts in the Voip forum about service being blocked in Korea, because the government considers the service illegal.

Check out this link from the forum:
http://www.vonage-forum.com/ftopic15004.html

I would think he should still be able to get out on the web through his router though.

_________________
Comcast Cable > Motorola Surfboard > WRT54GL (Tomato) > RT31P2
Vonage customer since March 2005
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jenks_24
New Forum Member
New Forum Member


Joined: Sep 03, 2006
Posts: 5

PostPosted: Mon Sep 04, 2006 8:56 am    Post subject: Reply with quote Back to top

stan2841 wrote:
Jenks

I have seen several posts in the Voip forum about service being blocked in Korea, because the government considers the service illegal.

Check out this link from the forum:
http://www.vonage-forum.com/ftopic15004.html


The government has postponed that action due to so many of us using the service to keep in touch with our families. Everyone's Vonage around me is still working. MY internet works, but not with the Vonage router hooked up. Any ideas?
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jenks_24
New Forum Member
New Forum Member


Joined: Sep 03, 2006
Posts: 5

PostPosted: Mon Sep 04, 2006 9:03 am    Post subject: Reply with quote Back to top

Here is the latest message from Korea...


Plan to Block Voice Over Internet Suspended

YONGSAN GARRISON, Seoul, Republic of Korea -- Due to wide-spread concerns over the potential suspension of Voice Over Internet Protocol (VoIP), USFK has contacted DACOM and the Korean Ministry of Information and Communications (MIC) to gain more time to allow USFK to seek a solution that supports USFK Servicemembers and families.

On June 22, 2006, DACOM Corporation advised the Army and Air Force Exchange Service, Samsung Rental (SSRT) and several Voip providers that they plan to block Voip calls from companies not registered in compliance with Korea’s Telecommunications Business Act, (TBA), effective July 1, 2006.

DACOM and the MIC agreed on June 29, 2006 to suspend their decision to block these services pending the results of further discussions with USFK. The Commander, USFK has expressed his appreciation for the suspension and noted his desire to seek a solution that does not disadvantage U.S. Servicemembers and families serving far from home.

USFK will advise all potentially impacted personnel of the status and results of future discussions and negotiations. For now, the termination action has been suspended and Voip services for USFK personnel will remain uninterrupted.
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jenks_24
New Forum Member
New Forum Member


Joined: Sep 03, 2006
Posts: 5

PostPosted: Fri Sep 08, 2006 4:20 pm    Post subject: bump Reply with quote Back to top

As of today,

I still haven't heard back from Vonage. It would be nice if someone there even offered to help me. When Vonage is work, it's heaven. If it's not, get ready for a long wait without phone service...
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mundy5
Member of the Week
Member of the Week


Joined: Feb 28, 2005
Posts: 1179

PostPosted: Sat Sep 09, 2006 10:01 am    Post subject: Reply with quote Back to top

When you say emailed support, are you talking about going to the www.vonage.com website and contacting them or are you contacting them from the forum menu on the top left (go to Vonage Information | contact support). Apparently, this has better results than the Vonage website support email system.

Another is to call Denise Kinder 888-580-4020 x31606 if you can use a buddy's phone. Apparently she responds quickly to requests from forum members.

But from the looks of it I can think of 2 possibilities. 1. your rt31p2 has to be reprogrammed to clone a MAC address (i.e. the MAC address of your computer network card) or 2. it's fried.

I would try to do #1 first.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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jenks_24
New Forum Member
New Forum Member


Joined: Sep 03, 2006
Posts: 5

PostPosted: Sat Sep 09, 2006 6:10 pm    Post subject: Will try Reply with quote Back to top

Thanks Mundy,

I'll try your suggestion. I used the email on the Vonage site, not this one. We'll see what happens.
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