RT31P2-not getting phone lights or dial tone-network is OK

Posts: 5 · New Forum Member Joined: Mar 11, 2005 Posts: 5

1. Location: Northern San Diego county (California)
2. ISP: Cox Cable
3. Upload: 1M, download: 10M
4. Linksys Cable modem BEFCMU10
5. Vonage adapter: Linksys RT31P2 (Firmware version 1.30.00)
6. Setup of Network: Cable Modem---->Vonage Adapter-->PC
7. Issue you are experiencing:
Vonage + Internet access was working fine this morning. I was out for 4-5 hours and when I returned home, I received an unexpected call on my cell phone (which is set as my number to forward calls in case of a "network outage" in Vonage).

I checked my home phone - no dial tone. I unplugged the Linksys RT31P2, waited 30 secs., plugged it back in, waited for it to come up. I verified that I have internet access, but still no dialtone. I then powered off both the cable modem and the router, brought everything back up, still no dialtone, also no phone lights on the RT31P2. I've tried disconnecting and reconnecting the phone line as well, to no avail.

If I log in to the RT31P2's web page, the configuration looks normal except that in both the "Voice" tab and the "Status" tab / "Voice" sub-tab, the page displays "Router still restarting. Please wait a moment." It's been several hours.

8. Voip Test results:
Speed test statistics
---------------------
Download speed: 6221896 bps
Upload speed: 1053192 bps
Quality of service: 68 %
Download test type: socket
Upload test type: socket
Maximum download pause: 85 ms
Average download pause: 3 ms
Minimum round trip time to server: 98 ms
Average round trip time to server: 130 ms

Voip test statistics
--------------------
Jitter: you --> server: 3.5 ms
Jitter: server --> you: 8.3 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 17
Estimated MOS score: 3.9
===================================

Any ideas? I've tried contacting support via the web page, but haven't heard anything back yet. Any advice on this would be appreciated.

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

I'm afraid its dead. That long term "router still restarting" usually seems to mean that.

I wouldn't rely on Email. I'd call Vonage at 888 250 1799 and ask for tier 2 support.

Posts: 5 · New Forum Member Joined: Mar 11, 2005 Posts: 5

Thanks, I called support today, they think that it's dead too.

Going out to purchase a D-Link VTA per their recommendation.

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

Do you understand that the D-link VTA is not a router? You'll need a router to use both it and your computer on your broadband connection.

Posts: 5 · New Forum Member Joined: Mar 11, 2005 Posts: 5

Yes, thanks for pointing that out.

Vonage Tech Support recommended the VTA because the Linksys RT31P2 is still functional as a router - only the phone adapter portion is dead.

And, if that blows up (which I expect it may), I have at least two other routers that I have lying around from pre-Vonage days. The only reason that I used the RT31P2 at all, is because it's what was available to me to make Vonage work when I signed up two years ago.

Thanks again for the advice, our phone is back in service so my wife is happy again. All is well Wink

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

Glad to hear it. Enjoy.